Job Specifications
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Title: Application IT Lead Specialist
Locations: UK (Essex)
Get To Know Us:
Business Unit: Information Technology
SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
Flexibility: Hybrid Work Model between office and remote
Your Future: Professional Development Reimbursement including access to SS&C University
Work/Life Balance: Competitive holiday scheme
Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
Event Monitoring:
Review and act upon events automatically generated by the event management system.
Incident Management
Take ownership of incidents that are assigned to the Support Team
Diagnose and assign accordingly incidents that have been assigned to the Support Team which require assistance from another business unit.
Ensure Incidents are accepted, updated and resolved in accordance with the associated SLA.
Escalate incidents where appropriate and liaise with fellow Senior Support Analysts and SMEs to ensure prompt resolution.
Log and track incidents which are assigned to a third party. Ensuring communications flows are kept open to allow prompt diagnosis and resolution.
Problem Management
Take ownership of problems assigned to the Support Team.
Ensure Problems are kept active and updated and resolved in line with the Problem management process.
Continuous Improvement
Reviewing the current process and looking at where improvements can be made such as using automation or reviewing the Bluedoor batch to suggest improvements.
Change Management
Raising and implementing Service Now Change Requests to support data, config and code changes to any of the supported environments (level 0 through to Level 4 and production)
Supporting emergency releases
Smoke Tests:
Execute a selected set of validation scripts with critical functionality to verify an application is ready for testing or production usage following software changes.
Health Checks and Monitoring:
Verify and continually monitor the production environment to ensure it is available for use by the business and customers following maintenance outages.
Other Responsibilities:
Security Testing Verify an environment meets the security requirements prior to testing.
Participation in projects at various stages of the project lifecycle to provide:
SME knowledge, Defect Management, Test support, Implementation planning, Implementation support, Early Life Support.
The successful applicant may be required to form part of the established on-call Rota providing additional backup and support to the Level 1 support group.
Ensuring all key documentation is regularly reviewed and updated.
Performing annual Disaster Recovery (DR) tests and evidencing the results.
Supporting monthly patching windows or essential maintenance.
What You Will Bring:
Experience of working on Cloud based applications.
Knowledge of messaging services
Windows experience – Knowledge of IIS, error handling and troubleshooting whilst being able to evidence root cause in a clear manner.
Microsoft SQL Server – Ability to write queries to assist in incidents, general enquires or when suppling data for operational requests.
PostgreSQL experience.
Experience supporting a 24/7 application in a pressurised environment.
Knowledge of ticketing tools such as Service Now and JIRA
Knowledge of the ITIL Framework
Monitoring and Alerting tools.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any
About the Company
SS&C is a leading global provider of mission-critical, cloud-based software and solutions for the financial and healthcare industries. Named to the Fortune 1000 list as a top U.S. company based on revenue, SS&C (NASDAQ: SSNC) is a trusted provider to more than 20,000 financial services and healthcare companies, with over 25,000 employees and operations in more than 40 countries. Built upon a foundation of expertise, innovation and excellent customer service, SS&C powers some of the largest financial and healthcare firms in t...
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