Job Specifications
Job Title: VP of Operations
Location: North York (Hybrid)
We’re seeking a mission-driven, visionary leader to join the executive team as Vice President, Operations. Reporting directly to the Executive Director, this role will oversee and integrate corporate functions — Finance, Human Resources, and Information Technology - to build a cohesive, efficient, and high-performing organization.
The ideal candidate is a strategic, resourceful leader who can balance competing priorities, drive operational excellence, and lead transformation in a complex, mission-oriented environment. You will play a key role in shaping organizational strategy, creating efficiencies, implementing new technologies, and building a sustainable workforce model that supports long-term growth and impact.
What You’ll Be Doing
Strategic Leadership & Planning
Collaborate with the Executive Director and senior leadership to execute the strategic plan.
Align Finance, HR, and IT functions to support organizational priorities and long-term objectives.
Develop and implement internal frameworks, policies, and metrics for performance and growth.
Lead change management initiatives that promote accountability, innovation, and continuous improvement.
Support organizational readiness for accreditation and external reviews.
Board & Stakeholder Engagement
Act as the primary liaison to the Board of Directors and its committees (Finance, Audit, HR & IT).
Prepare reports and recommendations to support governance and informed decision-making.
Ensure transparency, compliance, and strong communication with stakeholders and funders.
Financial Leadership
Oversee financial planning, budgeting, forecasting, and risk management.
Ensure fiscal responsibility, sustainability, and alignment with strategic goals.
Maintain oversight of internal controls, audits, and compliance with funder and regulatory requirements.
Human Resources Leadership
Guide HR strategy including workforce planning, leadership development, and talent management.
Foster an inclusive, high-performing culture aligned with organizational values.
Ensure compliance with employment legislation and EDI (Equity, Diversity & Inclusion) best practices.
Information Technology Strategy
Lead the development and execution of an IT strategy supporting digital transformation and data-driven decision-making.
Oversee technology infrastructure, cybersecurity, systems integration, and vendor management.
Implement enterprise tools (e.g., Zoho One, HRIS, CRM, finance systems) to improve efficiency.
Risk Management & Organizational Effectiveness
Identify and mitigate risks across finance, people, systems, and operations.
Establish systems for evaluation, reporting, and continuous improvement.
Ensure operational readiness and accountability across departments.
What You Need to Bring
Education & Credentials
Master’s degree in Business Administration, Finance, or a related field.
CPA or equivalent professional designation strongly preferred.
Experience
Minimum 10 years of progressive senior leadership experience in operations with oversight of Finance, HR, and IT with NPO industry experience.
Proven record of leading organizational transformation and performance improvement.
Experience working with Boards and engaging with government agencies, funders, and community stakeholders.
Background in non-profit, community health, or mental health sectors is an asset.
Skills & Attributes
Visionary and strategic thinker with strong operational execution.
Exceptional leadership, communication, and relationship-building abilities.
Strong financial acumen and understanding of complex funding environments.
Proficiency with business and HR systems (e.g., Dynamics GP, Quadrant HRIS, Salesforce).
Knowledge of Ontario Healthcare Reporting Standards (OHRS) and public policy is an asset.
Fluency in an East or Southeast Asian language (e.g., Chinese, Korean, Vietnamese, Cambodian) considered a strong asset.
Other Requirements
Access to a vehicle and valid driver’s license.
Work Conditions
Full-time, 37.5 hours per week.
Flexibility to work evenings or weekends as needed.
Work may be performed from the North York head office, other sites, or virtually as required.
Poly Tech Talent is committed to an inclusive, equitable process. Accommodations are available on request for candidates taking part in all aspects of our selection process