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Fuze Logistics Services Inc
Customer Service Agent (Ocean Import/Export)

Customer Service Agent (Ocean Import/Export)

On site

Montreal, Canada

Fresher

Freelance

10-11-2025

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Skills

Communication Teamwork Time Management Sales Customer Service

Job Specifications

Customer Service Agent (Ocean Import/Export) - Montreal Office

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

Fuze Logistics Services is seeking a Customer Service Agent to join our team in Montreal. The successful candidate will contribute to and be responsible for supporting the sales and operations teams to ensure client satisfaction. This is an exciting opportunity for a dynamic and customer-oriented candidate, who is looking to become a part of a growing team!

Job Summary:

Offer consistently excellent customer service by effectively coordinating customer and carrier requirements, answering all questions and freight forwarding needs by phone or email, and resolving all customer, carrier and loading facility issues in a timely basis;
Submit bill of lading instructions to carriers in addition to preparing, processing, verifying for accuracy and dispatching all appropriate export documents;
Issue and/or approve invoices for customers and carriers;
Update the client proactively with the delivery;
Negotiate rates by offering strategic logistics solutions, become a key aspect of customer operations;
Anticipate, address and resolve any issues with delayed or damaged shipment;
Update and maintain customer information in the database.

Qualifications:

1-2 years experience in Ocean Import and Export;
Quick, proactive, reliable, accountable and tech savvy;
Excellent communication skills in English, French would be an asset;
Dynamic, good communication and customer service oriented
Good learning, superior organizational and time management skills.

A Few Great Reasons to work at Fuze Logistics:

Competitive salary, as well as other perks and benefits.
A Healthy work-life balance.
Opportunities for Career Growth!
We are a dynamic team, rapidly expanding, offering plenty of immediate room to grow and to make an impact, this is the time to join if you want to be part of an exciting growth with a future for you!
We have a friendly, welcoming, teamwork environment that fosters collaboration, our corporate culture is to help each other to succeed as a team, our team supports each other, encourages each other, and plays fair ALL the time, and inspires you to make an impact;
Interesting and exciting assignments ranging in size, type and complexity;
An “open-door” policy where communication and brainstorming is encouraged;
Our salaries are competitive, we are at a convenient location by car (free parking) or by metro, with beautiful offices!

Please submit your resume to kharenh@fuzelogistics.com

About the Company

At the crossroad of experience and technology. Our team blends decades of industry expertise with the next generation of logistics leaders. We combine traditional values with innovation and continuously push the limits of traditional logistics. Our innovative supply chain solutions help our clients thrive in a rapidly evolving marketplace. Know more