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Open Systems Technologies
Senior Information Technology Service Management Consultant

Senior Information Technology Service Management Consultant

Hybrid

Montreal, Canada

Senior

Freelance

10-11-2025

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Skills

Communication Leadership Tableau ServiceNow DevOps Change Management Problem-solving Organization Analytical Skills Process Improvement Agile Analytics PowerBI

Job Specifications

Key Responsibilities:

Service Management Implementation:

• Collaborate to define requirements and implementation plans for enterprise-wide ITSM tools and technologies, with a focus on ServiceNow.

• Ensure ITSM processes are integrated with business objectives, regulatory requirements, divisional goals, and firm policy.

Strategic Incident and Problem Management:

• Collaborate with ITSM leadership and technology partners to execute strategies that enhance observability, responsiveness, resilience, and reliability.

• Ensure consistent compliance with Incident and Problem Management procedures and toolsets.

Strategic Change Management:

• Partner with ITSM leadership and technology teams to implement effective change management strategies and tooling, minimizing business disruption and operational toil.

Continuous Improvement:

• Identify and drive opportunities for process improvement and optimization within the ITSM framework.

• Collaborate on initiatives to enhance the efficiency and effectiveness of IT service delivery across the organization.

• Foster a culture of continuous improvement and operational excellence.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.

• Minimum 8 years of experience in IT Operations, with significant exposure to global, enterprise-scale environments.

• Demonstrated expertise in ITSM frameworks and best practices (ITIL, Agile, DevOps).

• Extensive hands-on experience with ServiceNow; proficiency with agentic AI modules for ITSM functions is a strong plus.

• Experience with reporting and analytics tools (e.g., PowerBI, Tableau) is a plus.

• Exceptional problem-solving and analytical skills.

• Strong communication and interpersonal skills, with a proven ability to work effectively with diverse, globally distributed teams and stakeholders.

• Track record of managing multiple priorities and delivering results in fast-paced, dynamic environments.

About the Company

Open Systems Technologies is a tier-one vendor for the world's most competitive financial and technology companies, offering both full-time and contract recruiting services across the country. We offer a positive, entrepreneurial, high performing culture where all employees have the unique opportunity to run a full desk. Our office looks, feels, and operates like a start-up, but with the stability, clientele, and resources that only an industry veteran can provide. At our core, we are structured to be flexible. With over 3... Know more