Skills

Communication Monitoring Customer Service CRM Team Spirit

Job Specifications

Freelance Trilingual CRM Operations and Implementation Manager

1-year project to start end 2025/Jan 2026- Brussels,Hybrid

Brussels , Hybrid

Service description:

For the CRM the Market Operations team is responsible for:

The implementation: implementing and improving the necessary processes, procedures through IT and non-IT tools in collaboration with the product architects, customer service, business analysts and IT services.
The operations: running the processes of prequalification (i.e. registration, checks and controls, calculation of parameters… for all the participants to the CRM mechanism), auction, monitoring, settlement, reporting & transparency, etc.

In view of the large task of continuing the implementation and operating the processes in the upcoming auction, we are looking for a (CRM) Market Operations and Implementation Manager to reinforce the Market Procurement team.

The tasks include:

Execution of the CRM Prequalification processes:

Be in front line for the operational processes related to the prequalification process
Proactive management of the operational questions in close collaboration with the KAM Adequacy and the product architect
Ensure the accurate application of the organized process (automated and manual tasks) and involve the requested persons / departments

Execution of other CRM-related processes

Process follow-up

Report on the process status (Files managements KPIs)
Dispatch the specific issues (out of process) to KAM Adequacy
Give feedback on potential improvements with an added value to the Implementation team and for the written processes

Implementation of processes :

Take the lead on the implementation of improvements of existing processes or new processes in view of the CRM by means of analysis, developing proposals, describing business needs… in collaboration with product architects and business analysts.
Embody the sequence of the processes and participate in the CRM internal and external tools testing and feedback, the creation or updating of procedures, etc.
Participate to the preparation and the operation of other tenders

Requirements:

Master’s degree in economics / engineering or equivalent experience
Very good communication and trilingual skills (FR/NL/EN – spoken and written)
Problem-solver knows when (s)he may act/answer, may not and may delegate the action/question to the appropriate person (following the process)
Very procedural and accurate with the ability to work in an evolving environment and to update the processes
Customer oriented and independent
Team spirit
MS office very good knowledge

About the Company

At ClearSource we use top notch digital tools for efficient and transparent recruitment. And simultaneously we stay very closely connected on a human level to both candidates and companies. Freelance missions, permanent placements, full blown online campaigns, employer branding... We are good at what we do and we do it with passion, every day. The best proof: 85% of our business comes from repeat customers. Call us on +32 (0)2 588 43 30 to talk about what we can do for you. Know more