Skills

Communication Negotiation Sales Customer Service Networking CRM Research Databases

Job Specifications

Join Our Team as an Internal Sales Representative in Glasgow.

About Us

With decades of experience in timber and building products, highly knowledgeable staff and 15 branches across Scotland, it’s easy to see why MGM Timber is Scotland’s top independent timber merchant. Our experience and geographical spread enable us to provide unrivalled service to all our customers, large or small. Since 2005 we have been part of the James Donaldson Group which is a leading, family-owned timber industry company with a rich heritage spanning over 160 years with a range of 17 businesses and brands. We pride ourselves on our commitment to quality, customer satisfaction, and environmental responsibility.

Position Overview

As an Internal Sales Representative, you will be the first point of contact for our customers, playing a key role in driving sales growth. You will manage customer accounts, generate new business leads, and provide excellent customer service, all while working closely with our sales team to achieve sales targets.

Key Responsibilities

Handle incoming sales inquiries via phone, email, and online platforms.
Proactively identify and generate new sales opportunities through cold calling, networking, and research.
Build and maintain strong customer relationships, ensuring a high level of customer satisfaction.
Prepare and deliver sales quotations, proposals, and product information to clients.
Collaborate with the external sales team to develop and implement sales strategies.
Update and maintain customer databases and sales records.
Meet or exceed monthly sales targets and KPIs.
Provide after-sales support, addressing any customer issues or concerns promptly.

Qualifications And Skills

Proven experience in sales, preferably in an internal sales or customer service role.
Excellent communication and interpersonal skills.
Strong negotiation skills and the ability to close deals effectively.
Self-motivated, goal-oriented, and able to work independently.
Proficient in Microsoft Office Suite and CRM software.
Ability to multitask and manage time effectively in a fast-paced environment.

What We Offer

Competitive salary.
Flexible working patterns.
Discretionary bonus scheme.
Opportunities for career development within a reputable and growing organisation.
A supportive and collaborative work environment.
A catalogue of additional benefits available to purchase such as critical illness cover, cycle to work scheme and additional holidays.

Work Hours: This full-time role entails 43 hours per week, which includes two Saturday mornings per month. Work hours are Monday to Thursday from 7.30am to 4.30pm, Friday from 7.30am to 4.00pm and Saturday mornings from 8.00am to 12.00pm. We can also consider part-time hours via job share, shorter working days or fewer days each week. Please let us know any considerations when applying to this vacancy.

How To Apply

If you are passionate about sales and eager to contribute to a successful team, we want to hear from you! Apply now to become our next Internal Sales Representative by sending your CV to recruitment@donaldson-timber.co.uk by 12th December 2025.

About the Company

Established in 1860, Donaldson Group is one of UK’s largest, privately owned timber companies. Our family of 11 businesses and 6 brands work together to offer integrated market leading off-site timber systems, bespoke interiors and ancillary merchanting, all of them operating with shared values and a common vision, driven by the desire to always do good. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the ... Know more