Job Specifications
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for a Triage Security Analyst - Intern to be part of making that happen.
About The Role
The Triage Security Analyst Intern (TSA) isa firstlevel SecurityOperations Center role, supporting our security services globally. The TSA Intern assesses inbound security data and communications, dealing with straightforward tasks and escalating to our Security Engineers as needed.This role also leverages network troubleshooting skills to assist customers in finding resolutions to their technical issues.Our TSA Interns work 20 hours per week onsite in our San Antonio office. We are looking for this intern to start in mid-October.
Responsibilities
As a TSA Intern you will:
Understand IT infrastructure and networking to be able toidentifysecurity incidents with the help and guidance of senior security engineers
Triage customer requests, apply playbook driven solutions, initiate potential incident investigations through assignment to security engineers
Effectively dispatch both security and communication triage events to the correct people in a timely manner
Understand the processes and systems Arctic Wolf uses, this will be critical in helping theteamhandle customer requests
Identifying newrunbooksrequired toaid in expanding the knowledge ofthe team
Continuously drive to learn new aspects of the security business
Review customer configurations to ensure that the system is operating effectively.Resolve any issues that you find problematic leveraging documentedprocedures andplaybooks
Troubleshoot and resolve operational health of sensors and scanners in customer environments
Investigate end-point agent installation and operational issues
Resolve cloud sensor configuration and communication issues
Who You Are
Security basics with a demonstrated passion for networking and cybersecurity
Customer facing experience in any fashionwith strong communication skills and easily interact with a varietyof different people and personalities
Attention to process and a willingness to learn
Recently completed, or within a semester of completing, adegree in Computer Science or Cyber Security disciplineOR2years in the IT industrywith cyber and networking experience
Preferred Qualifications
Malware
Network Routing and Switching
Virtual environment experience with VMware or Hyper-V
Firewalls and IDS/IPS
Linux, Windows, Mac operating systems
Windows and Active Directory
Cloud technologies including AWS, Azure
MCSE or Active Directory MCP certificates
TCM PSAA, CompTIA Security +, Network +, A+ desirable
You will be required to attend trainings, seminars or webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency.
Arctic Wolf Networks is a 247 work environment and our TSA Interns arecritical in developing exciting new talent for our team.You will work with your manager to create a consistent and predictable schedule. This internship is an opportunity to grow your cyber knowledge with intent. Full-time career progression opportunitiesexist, encouraging developmentinto a Security Analyst role;a shift work rotating position including12 and 8 hour days, nights, and weekend shifts 24x7x365.
On-Camera Policy
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work USA (2021-2024), Great Place to Work Canada (2021-2024), Great Place to Work UK (2024), and Kununu Top Company Germany (2024). Our commitment to bold growth and
About the Company
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