Job Specifications
Responsibilities
The USDS Policy Implementation team takes the established rules (Community Guidelines) and makes sure they are applied effectively and accurately in practice. This role will focus on Discoverability. You will need to cultivate a deep understanding of the platform and how users leverage discoverability features including search related products and hashtags. The role will ensure discoverability policies are implemented effectively for US users, focusing on the integrity of search results and suggestions. You will work closely with a variety of internal partners in policy, product, data science and legal to ensure that TikTok is able to detect, triage, and prevent search related incidents. This position will be full-time based in San Jose or Washington DC.
This role may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.
Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Provide guidance for all high-priority, US search-related escalations, ensuring decisions follow existing policy rules.
- Act as the US market expert for search policy, advising stakeholders on rules around discoverability.
- Partner with the Global Policy team to translate operational needs and US-specific data into requirements for new policy drafts. (Note: This role does not write the policies; it informs them).
- Guide Search Operations and Product teams on policy enforcement to directly help improve model recall and the effectiveness of safety systems.
- Monitor emerging US social media trends and slang to anticipate violations and recommend proactive policy and system updates.
- Work with global teams to align on goals and milestones for effective search policy implementation.
- Analyze all new search product launches in the US market to assess policy risk, require enforcement, and ensure accurate localization.
- Use data on discoverability to develop and deliver comprehensive, ongoing training for moderators on search policy changes and procedures.
Qualifications
Minimum Qualifications
- 3+ years of work experience in Trust & Safety, content policy, or brand safety with a direct focus on policy enforcement and risk mitigation for Search, Discoverability, or algorithmic ranking features
- Experience with trust and safety models, scalable policy recall solutions, technical acumen, and actionable policies that reduce issues stemming from policy complexity
- Demonstrated systematic thought process regarding policy and thorough operational experience
- Background in operational excellence with a proven ability to structure policy and process-oriented milestones
- Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations
- Deep knowledge in how policy develops in new media, technology, entertainment, or related fields
- Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data
Preferred Qualifications
- Background in linguistics
- Experience managing complex research projects in a start-up, and forming new teams in established companies
- Advanced proficiency in Excel and understanding of data access tools, and intermediate proficiency in SQL
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make tha
About the Company
TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.
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