Job Specifications
Introduction
ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market, and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
Job Mission
The Senior DevOps Applications Engineer is responsible for the development, delivery and performance assurance of applications/software solutions. Works in close collaboration with ASML business stakeholders, incorporating user-defined needs and feedback to improve application design and/or optimize performance. Provides business areas with technical support. Generates ideas for innovation and for conveying the IT art-of-the-possible to the ASML business, inspiring - and realizing - capability step ups.
Duties And Responsibilities
Collaborates with teams across various projects and customers on feasibilities and applications' customizations.
Responsible for SW build and development support activities for systems local or remote, which includes installation, software patch, system security, data backup, storage management, VM, and problem analysis activities.
Performs remote troubleshooting through diagnostic techniques and pertinent questions.
Provides Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident.
Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
Define improvement proposals that focus on system performance and process efficiency for end-users. Investigate and implement non-standard changes with a limited scope.
Support / take ownership of requests from engineering and help to solve these requests.
Ensures all IT standard processes and procedures and Service Level Agreements are met.
Other duties as assigned.
Education And Experience
Bachelor’s degree in Information Technology, Computer Science or related field. Master’s degree a plus.
Must possess a minimum 5 years related and proven experience in large technical software development environments.
Shows initiative, strong analytical skills and problem-solving attitude.
Highly motivated team player, good social skills, with a strong service/customer orientation.
Strong communication skills, both verbal and written.
Accurate, systematic approach.
Pragmatic, practical, flexible and committed to quality.
Ambitious and with a pro-active, initiating attitude.
Ability to plan and set priorities.
Ability to think practically about the impact of decisions for end-customer / user.
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To Thrive In This Job, You’ll Need The Following Skills And Experience With Tools Used Within The Development Environment, Including:
Linux (RHEL, Centos).
Cloud Infrastructure (GCP & Azure).
Application management experience (Atlassian Stack - JIRA, Confluence, Wiki, Bitbucket).
SW Developer tools (IDE, code quality checkers, review tool, etc.)Networking – CI/CD knowledge.
Experience with Agile/SAFE way of working.
Architecture (TCP/IP UDP) .
Ticketing system – (Service now).
Monitoring systems - (Splunk).
Storage knowledge (NFS, SMB, CIFS, ZFS, NAS).
Scripting language (Python, Bash, Perl).
Infra & Test environment (DevBench) including web tools for Patch and Release functionality.
Shell scripting, Perl, Ruby, Python.
SVN/Git SCM knowledge.
VMware.
HP hardware.
SW Release management process knowledge.
Other Information
This position is located on-site in San Diego, CA . It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.
A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, dep