Job Specifications
ABOUT US:
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
We believe that ten years from now, 90% of businesses interactions with their customers will be handled by autonomous AI Agents. This role is at the forefront of defining those AI Agents that all of us will speak to.
The AI Agent Product Specialist role starts with two weeks of intensive training where you will learn to build AI Agents using the Regal AI Agent Platform. Get up to speed on our prompting best practices, function building, and the Regal Operating System. From then on, you’re writing the script. We view this role as a jumping off point for entry-level talent looking to start their careers in the exploding field of AI. After 1-2 years in this role, you will be prepared to take on more senior roles at Regal in engineering, product management or customer success.
AI Product Specialists at Regal own the creation and refinement of voice prompts, and conversation flows of AI Agents. You’ll blend prompt engineering techniques with user-focused product sense to deliver natural, brand-aligned interactions that meet business objectives. You’ll become an expert at the different settings/toggles/techniques that STT providers, TTS providers and LLMs expose to tune the performance of AI Agents. And with new use cases, you’ll pioneer new prompt engineering techniques, build new functions and deliver product feedback to the Regal product and engineering teams on new feature sets to enhance AI Agent performance. Finally, you’ll own Quality Control and testing of AI Agents to ensure they meet quality standards.
RESPONSIBILITIES:
Understand customer requirements: Work with AI Forward Deployed engineers to understand customer use cases, requirements for AI agents and their business objectives. Review customer’s existing human agent call recordings, scripts, training documents, FAQs/knowledge bases and brand guidelines to inform their AI Agent
Shape Conversational Experiences: Build AI Agents on the Regal AI Agent Platform leveraging prompt engineering and conversational flows; tune AI agent settings (STT, LLM, TTS) to achieve the conversational quality that is Regal’s signature and that meets customer’s requirements and business objectives.
Build Custom Functions/Tooling: Understand the limitations of LLMs and where code is needed to achieve certain use cases/performance. Use your coding chops to build custom functions that allow your AI Agents to take actions such as validate zip code, schedule callback, update profile
QA Test: Develop test cases and thoroughly test your AI Agents to ensure they pass Regal and the customer’s quality bar. Develop tooling, where needed, to scale QA testing and deliverables to build customers’ confidence in AI Agents so they don’t have to put QA hours against it
Iterate & Learn: Review agent performance in partnership with AI Forward Deployed Engineer who owns the client relationship. Iterate the AI Agent based on customer success criteria
Codify Best Practices: Leverage, share, and document best practices for building AI Agents and achieving certain use cases. Participate in prompt engineering forums and research best practices to add to our own techniques. Document what we’ve learned in a digestible way for internal and external consumption
Deliver Product Feedback: Work closely with Regal PMs and Engineers to give feedback on the Regal AI Agent Platform. As the primary user of the product, you’ll spot issues, product gaps, and new capabilities that will help you deliver better performing AI Agents faster – help inform these features!
Support Sales Demos: Work with the sales team to build AI Agent MVPs during the sales process to demo agent capabilities to prospects
ABOUT YOU:
Technical Chops: You’ve received a Bachelor’s or Master’s degree in a technical field (i.e. Computer Science, Engineering, Data Science) or have equivalent experience with prompt engineering
Professional Work Experience: You have 1-2 year(s) of work or internship experience at start-up tech companies, or impressive personal/school projects that you can provide documentation for
Demonstrated Curiosity for AI & Voice: You’re excited about the potential of Voice AI, and
About the Company
Regal is the AI Agent Platform for enterprise CX. Generative AI Agents are transforming customer expectations and the types of customer experiences business can build. The biggest opportunity is in support, sales and operations calls at consumer businesses. Regal helps overcome three hurdles: 1. We make it easy to build, test, deploy, and monitor autonomous AI Agents that are low-latency, omniscient, and always available. 2. We connect with your first-party customer data to perfect every customer conversation. 3. We give you...
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