Job Specifications
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring an experienced ServiceNow Developer - Software Asset Management to support the development and implementation of IT Service Management (ITSM), IT Asset Management (ITAM), Hardware Asset Management and Software Asset Management related functions within our VA End-user Support Operations and Monitoring (ESOM) contract. The ideal candidate will bring deep experience in IT management with expertise in ServiceNow platform and HAM / SAM Pro Modules. This role requires exceptional communication, strategic thinking, and the ability to build lasting relationships with both internal and external stakeholders.
ServiceNow Developer possesses extensive functional and technical knowledge of highly specialized applications and operational environments. Possesses experience in analyzing and solving complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and implementation phases.
Responsibilities:
Solution Design
Design and develop scalable, efficient, and secure ITSM solutions that meet agency requirements.
Create detailed documentation for ITSM solutions including, but not limited to, graphical solution representations, written solutions descriptions, and facilitate / support solutions delivery.
Identify opportunities for innovation and continuous improvement in ITSM practices and technologies for solution integration.
Identify areas of risk in ITSM solutions and provide risk mitigation recommendations for implementation.
Lead technical teams in the implementation of ITSM solutions, ensuring alignment with best practices and business objectives.
Training and Mentorship
Determine and facilitate relevant training for junior professionals and users across agency contracts.
Provide mentorship for ITSM professionals.
Stakeholder Engagement
Collaborate with leaders, managers, and other stakeholders to gather requirements and provide technical guidance.
Build relationships with partners, vendors, agency stakeholders, and ESOM Business Operations teammates to enhance effective delivery of solutions and implementation of ITSM requirements.
Compliance & Reporting
Develop and recommend IT standards, policies, and procedures to ensure consistency and compliance.
Understand agency compliance and reporting requirements as a part of developing solutions within the VA IT environment.
Ensure solutions are compliant with the requisite regulations and applicable industry standards.
Thought Leadership
Remain abreast of market trends and new technologies for possible integration or enhancements into solutions.
Location: This position can be performed remotely within the United States and will support Eastern Time working hours.
Expected Duration: Through September 2027. Role tenure is based upon government timelines and system implementation and may be extended to support long-term initiatives requested by the customer.
Requirements
Bachelor's degree in computer science, business, management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education)
8 years of IT experience as ServiceNow Solution development or similar ITAM/SAM Solutions, with demonstrated success on large projects.
Strong understanding of Software Asset Management (SAM) processes, systems and best practices; with proven track record of SAM implementations.
Strong interpersonal, analytical and problem-solving skills.
Excellent written & verbal communication skills, with excellent stakeholder engagement.
Ability to work with teams, but self-motivated to complete projects on your own.
Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions.
Aptitude to address sensitive situations and positively resolve them.
Technical:
Ability to understand and translate complex technical requirements into implementable solutions.
Experience in Service Catalog, and CMDB.
Experience in ITSM frameworks (ITIL), Agile concepts, development, and testing methodology (SDLC).
Experience in Software Asset Management and integrating ITSM solutions with other enterprise / cloud systems and applications.
Knowledge of security best practices and standards related to ITSM.
Preferred:
Advanced degree / relevant professional certification (e.g. Servic
About the Company
IT Concepts has transformed into Kentro - your center for innovation, excellence, and growth. Our new name reflects our commitment to being at the core of your needs, delivering solutions that empower your mission and drive success. While our look has evolved, our dedication to exceptional service and impactful results remains stronger than ever. Founded in 2003, Kentro lives its values of customer commitment, accountability, teamwork, continuous improvement, and integrity through every partnership and project. We foster a c...
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