Job Specifications
About Telescope
Telescope is an AI platform used by thousands of companies to identify and reach their ideal customers.
Over the past four years, we’ve grown into a leading product in the AI sales space, helping teams automate prospecting and run highly targeted, personalized outreach at scale.
We’re backed by Sequoia Capital, Soma Capital, and Entrepreneur First (among others), and are continuing to expand our product and team as adoption accelerates.
The Role
As a Customer Success Specialist, you’ll become a Telescope expert and help customers build high-performing outbound campaigns. You’ll guide users through onboarding, run demos, support campaign setup, refine messaging, troubleshoot issues, and ensure they get maximum value from Telescope.
You don’t need to be a prompt-engineering or GTM expert — we’ll train you — but you should be comfortable learning AI quickly and explaining best practices clearly to customers.
This is a client-facing role: you must be comfortable on video calls, maintain a professional presence, and communicate clearly.
Responsibilities
Become a Telescope expert and support customers end-to-end
Onboard new users and run high-quality product demos
Help customers build and optimize outbound campaigns
Assist with messaging, prompting, and AI-driven workflows
Troubleshoot issues and respond quickly with clear solutions
Identify opportunities for account expansion and deeper adoption
Ensure customers achieve strong, measurable outcomes
Requirements
Excellent written and spoken English
Confident, professional video-call presence
Strong communication and customer-facing skills
Fast learner, especially with AI tools and workflows
Organized, reliable, and proactive
Bonus: Experience in customer success, SaaS, outbound, sales, or GTM tools
Why Join Us
Competitive compensation + commission
Fully remote role with real ownership
Work with a modern AI GTM stack
Direct impact on customer outcomes and product adoption
Learn fast, grow fast, and work closely with the founding team
Working at Telescope
We work remotely in focused, low-bureaucracy teams with clear ownership. We value diverse backgrounds, perspectives, and experiences.
You're encouraged to apply even if your experience doesn't precisely match the job description. - At Telescope, we're always looking for extremely talented individuals. If you are crazy enough to think you can bring about a revolutionary change that benefits humankind, and want to do it by working intelligently, in a novel and creative way, with passion, and with integrity, we want to hear from you. Your talents and drive will stand out – and set you apart – especially if your career has taken some extraordinary twists and turns.
About the Company
Telescope Analytics is a leading AI company backed by Sequoia Capital, Soma Capital, Redseed and Entrepreneur First. Our company offers a revolutionary platform for sales prospecting that is currently employed by over a 1000 companies across the globe. Telescope utilizes advanced machine learning to find the right client for the right product at the right time. Our AI reads millions of papers, company websites, news articles and more - so you don't have to. It can identify those with decision making abilities who would be in...
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