Job Specifications
About the Role
The SRE Program Manager is responsible for driving large-scale reliability, availability, and operational excellence initiatives across engineering teams. This role combines technical understanding of SRE principles with strong program management capabilities to deliver cross-functional projects, improve systems resilience, and ensure consistent adherence to reliability standards.
Key Responsibilities
Establish reliability KPIs: SLOs, SLIs, SLAs and enable teams to track and maintain them.
Lead incident management process improvements, including post-incident reviews (PIR) and root cause analysis (RCA).
Oversee observability, monitoring, and automation improvements across platforms.
Manage operational risk assessments and ensure compliance with reliability, performance, and availability standards.
Required Skills & Experience
Technical Expertise
Strong understanding of SRE principles: automation, monitoring, SLIs/SLOs, incident management, capacity planning.
Familiarity with cloud platforms (AWS/ Azure/ GCP).
Experience with monitoring/observability tools (Prometheus, Grafana, Splunk, Datadog, New Relic, etc.).
Knowledge of DevOps, CI/CD pipelines, containers, and microservices (Docker, Kubernetes preferred).
Program/Project Management
7+ years of experience managing large technical programs, preferably in SRE, DevOps, or Cloud Infra.
Proven experience with agile methodologies, risk management, and release governance.
Strong documentation, reporting, and stakeholder communication skills.
Soft Skills
Ability to influence without authority and drive outcomes across multiple engineering teams.
Excellent analytical, problem-solving, and decision-making abilities.
Strong communication skills with experience interacting with senior leadership.
About the Company
Established in 1994, TechnoSphere is a Global IT Solutions and Services provider, specializing in Digital Transformation, Software Consulting, Business Analytics, AI, and Cloud Computing. With an impressive annual revenue of 114 million USD, we are committed to delivering innovative solutions that drive success for our customers and partners. Our strength lies in our team of creative and strategic thinkers who are spread across 15 global offices, including the United States, Canada, India, Europe, Philippines, Brazil, Singap...
Know more