Job Specifications
The Opportunity
The Salesforce Administrator is an integral team member of Atlantic’s Enterprise Applications group responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.
The Salesforce Administrator will be responsible for day-to-day support, configuration, maintenance, and improvement of our Salesforce platform. This role will lead the continued development of our Salesforce.com environments, related apps, tools, and data integrations to support greater efficiencies and access to actionable information. This role will work closely with functional and regional leaders, subject matter experts, and systems integrators to identify, develop, and deploy new business processes and functionality within a structured CRM strategy. They will also support data management activities including complex data loading and data cleansing to organizational standards.
Location: Scarborough, Ontario (currently hybrid)
Responsibilities
Provide end user support and troubleshooting assistance, ensuring timely resolution.
Configure, customize, and maintain the Salesforce instance to align with evolving business needs.
Collaborate with stakeholders to gather requirements, design solutions, and implement changes.
Customize and configure the platform to suit unique workflows, processes, and data models, integrating with external applications as needed.
Create and maintain custom objects, fields, formulas, workflows, validation rules, and process builder flows to automate business processes.
Design and implement automation such as flows, approval processes, and triggers to streamline operations and boost efficiency.
Develop custom reports, dashboards, and visualizations to provide valuable insights to drive decision-making.
Manage user profiles, roles, permissions, public groups, Organization Wide Defaults, sharing rules, and security settings to ensure data integrity and compliance with company policies.
Manage data to improve Salesforce data quality, implementing rules and automation as needed for consistency of reporting.
Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and scalability.
Conduct regular system audits, prepare for upgrades, and manage Salesforce data feeds and integrations.
Stay updated with Salesforce platform updates, releases, and best practices, making recommendations for enhancements and improvements.
Facilitate training sessions, create documentation, and support staff in adopting new functionalities to ensure high user engagement and satisfaction.
Collaborate with cross-functional teams, including sales, marketing, customer service, and finance.
Role Requirements
University Degree in Business, Information Technology, or related major.
Certification in Salesforce Administration or Advanced Administrator.
5+ years of work experience as a Salesforce Administrator managing Salesforce environment (configure and customize) and supporting 100+ users.
Advanced skills in building custom apps and objects, formula fields, workflows, custom views, reports and dashboards.
Advanced skills in applying automation to solve complex business problems.
Advanced skills in loading and managing large and complex data sets within Salesforce environment and data lake.
Proficient in Office 365 with expert level skills in Excel.
Experience with Atlassian tools including Jira and Confluence, and ticketing system such as Zendesk, ServiceNow, etc.
Experience with data governance and data management.
Experience working in Agile/Scrum environments and complex multi-phase projects.
Experience in business analysis, including elicitation and management of business requirements.
Experience in writing user stories and business process documentation.
Excellent interpersonal skills and demonstrated ability to build collaborative relationships to obtain consensus and engagement among multiple partners.
Ability to communicate fluently in French would be an asset.
Competencies
Customer Focus - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.
Decision Quality - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the shortterm and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes