Skills

Problem-solving CRM Programming Organization Analytical Skills Analytics

Job Specifications

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

About us:

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.

Key Responsibilities:

Learn and master Zoho's suite of SaaS products to become a product expert.

Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.

Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.

Maintain accurate and detailed records of customer interactions and resolutions.

Contribute to the creation and improvement of support documentation.

Requirements

Full professional proficiency in English (both written and verbal).

Basic understanding of software programs; prior experience with SaaS products is an advantage.

Ability to learn quickly and adapt to evolving product features.

Excellent problem-solving and analytical skills.

Comfortable working in an office environment.

Bonus Skills:

Familiarity with Zoho applications (e.g., Zoho CRM, Zoho Creator, Zoho Books, Zoho Analytics).

Knowledge of Programming Languages.

Benefits

25 days excluding public holidays and statutory holidays.

Supplementary Health Insurance.

Pension Plan.

Company lunch provided for when employee is in the office.

MacBook, mobile, and paid SIM for business use.

Company-paid travel insurance for business purposes.

Opportunity to work with a global team and contribute to the growth of a leading technology company.

It is important for the applicant to have valid work authorisation and be within commutable distance from our Milton Keynes office. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

Together, let's shape the future of business software!

About the Company

Zoho offers super smart software to help you grow your business. With over 80 million users worldwide, Zoho's 50+ products help you with your sales and marketing, support and collaboration, finance, and recruiting needs, so you can focus on your business. Zoho respects users' privacy and does not have an advertising revenue model in any part of its business, including its free products. Zoho Corporation is a privately held and for-profit company headquartered in Austin, Texas and its international headquarters in Chennai, ... Know more