Job Specifications
Client Success Manager
WellTheory is looking for a passionate, results-driven Client Success Manager to build and nurture long-term partnerships with our enterprise clients as we scale. You’ll own day-to-day client relationships, ensuring exceptional service while driving engagement, retention, and measurable outcomes.
You’ll serve as the strategic advisor to client stakeholders (HR, benefits, wellness, and medical directors), translating their goals into successful partnership outcomes. This is a cross-functional role that collaborates closely with Sales, Product, Operations, Engineering, and Care — and reports to the Co-founder, Operations.
Some of your responsibilities will include:
Building trusted relationships with client stakeholders and acting as their strategic advisor
Driving utilization, engagement, and adoption of WellTheory’s programs
Delivering data-driven business reviews with insights and recommendations
Securing renewals and identify expansion opportunities
Anticipating and resolving client issues with urgency and care
Contributing to playbooks and best practices as the Client Success function scales
About You
These are not strict requirements, but traits of someone who will thrive in this role.
5+ years of enterprise client success or account management experience, ideally in digital health, benefits, or adjacent B2B2C environments, with a track record of driving retention, renewals, and expansion within complex client ecosystems.
Relationship-driven communicator. You build deep trust with clients at every level — from day-to-day champions to C-suite executives. You know how to read the room, adapt your style based on the audience, and navigate sensitive conversations with professionalism and empathy.
Strategic storyteller. You turn data into insight and insight into action — using engagement, outcomes, and ROI data to shape compelling narratives that influence client decisions and demonstrate value.
Operationally excellent. You manage complex projects end-to-end, juggle multiple accounts with precision, and bring structure to ambiguity
Hands-on and entrepreneurial. You’re comfortable starting as a team of one — rolling up your sleeves to execute while helping to define the playbook for scale. You balance strategic thinking with tactical execution and find energy in building something new.
Adaptable and resourceful. You bring creativity to problem-solving, stay calm under pressure, and thrive in a dynamic, fully remote environment. You anticipate challenges before they surface and find solutions that keep clients—and teams—confident and informed.
Who We’re Looking For
Outside of the specific role, here are qualities that make someone successful at WellTheory:
Empathy for the autoimmune experience. You don’t need to have an autoimmune condition for this role but you need to have deep empathy for the lived experience of autoimmune patients and be able to effectively convey that to potential customers.
Beginner’s mindset. You have a love of learning and like to solve problems from the ground up. You’re a curious person and embrace the opportunity to explore the unfamiliar aspects of your role, ask questions, and seek understanding without fear of judgment. You openly admit when you make mistakes and are open-minded when it comes to new approaches of problem-solving.
Unreasonably relentless. You’ve been called a “force of nature” and have done something most people wouldn’t (e.g., ran a marathon, started a company, got a degree while working full-time, and/or overcame difficult adversities). Persistence is your middle name and you don’t give up easily.
Details:
Spending time in person is a key part of building relationships, so this position will include travel as necessary and the ideal candidate should be willing to travel anywhere between 20-30% based on location.
Location: Remote
Role type: Full-time
Salary: $80-130k
Title: Client Success Manager
Reports to: Co-founder, Operations
What we offer: competitive salary and equity, interesting and challenging work, generous PTO, health/dental/vision insurance, health FSA, home office stipend, regular team events and off-sites
Interested?
Email karah@welltheory.com with “Application: Client Success Manager” in the subject line along with:
Resume or LinkedIn
What is your unique superpower?
What's your favorite health or wellness-related topic to nerd out on and why?
About WellTheory
Autoimmune disease is one of the fastest-growing and most costly categories in healthcare today. It impacts over 50 million Americans and costs the system more than $160 billion annually. It’s also one of the most misunderstood. For too long, patients have been dismissed, unheard, and left without answers. WellTheory is on a mission to change that. We’re building something we wish had existed years ago on our own journeys — care that’s truly personalized, proactive, and rooted in compassion.
This is an exciting moment to join our team. We’ve raised
About the Company
Autoimmune conditions are rising faster than any other disease, now affecting over 50 million Americans. Yet they remain misunderstood, underdiagnosed, and overlooked. WellTheory is here to change that with a new kind of care that’s personalized, rooted in science, powered by AI, and delivered with compassion. We help people reduce symptoms, feel better, and live fuller lives — while helping employers and payors reduce their spend.
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