Job Specifications
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As an Enhanced Due Diligence (“EDD”) Analyst, you will be responsible for performing due diligence on retail high risk customers. You will be responsible for performing enhanced due diligence for new onboarding cases as well as during trigger events and periodic EDD refresh for existing customers. You will analyze customer information in line with defined processes and procedures and summarize the findings/facts/information to recommend appropriate next steps.
What you’ll be doing (ie. job duties):
Conduct clear and concise request for information (“RFI”) to customers to obtain specific information/documentation required to fulfill EDD
Ability to understand and interpret customer conversations including understanding how to request EDD information, how to address customer concerns and how to optimize customer experience
Perform internal and external research on the customer to obtain and gather specific information and documentation that are crucial to build the customer risk profile (inclusive of but not limited to geographic location, employment verification, Source of Fund, Source of Wealth, Negative News/PEP/Sanctions Screening and other information that may be pertinent to the EDD review)
Ensure that key stakeholders are kept informed on any bottlenecks within the EDD Process
Identify and make recommendations on process and policy improvements / clarifications to increase efficiency and accuracy
Strong planning skills; able to manage multiple priorities and tasks.
Results-focused/oriented: pursues opportunities and solutions despite repeated obstacles, and adopts ways to do tasks faster or with fewer resources.
Strong problem-solving and analytical skills: capable of inductive thinking, and applies lessons learned in the past to current situations and issues.
Takes initiative and has strong capability to operate independently
What we look for in you (ie. job requirements):
Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on EDD, KYC, compliance, or regulatory matters.
Ability to understand the CDD and EDD requirements for individual customers and collect said requirements as specified by internal policies, procedures and workflow guides
Strong interpersonal, analytical, and communication (verbal and written) skills
Experience working with Google Sheet, Google Doc, Excel, Word
Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
Ready to support in 24*7 environment
Organized with a High level of attention to detail
Nice to haves:
Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)
Experience in project management, analytics, or vendor management
Advanced degree in business, finance, or customer experience (CX)
Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
Experience collaborating with external outsource business partners
Please note that this role is expected to report onsite in our London workspace.
Position ID: G2828
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits:: £53,100 GBP - £53,100 GBP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
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About the Company
Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused pr...
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