Skills

SQL Splunk ServiceNow DevOps Monitoring Change Management Linux Shell Unix/Linux

Job Specifications

Greetings from Smartwork IT Services,

We are actively looking for an Level 2 Production Support (Application and Infra) for one of our valuable clients located in Pittsburgh, PA and Lake Mary, FL. This is a long-term opportunity for a hands-on leader with strong experience in Production support, DevOps and Infrastructure support.

Role: Level 2 Production Support (Application and Infra)

Location: Pittsburgh, PA and Lake Mary, FL

Note: Candidate has to support from 12 PM – 9 PM ET

Job Description

An experienced consulting professional with a broad understanding of solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment. Bachelor's degree in computer science or a related discipline, or equivalent work experience is required; an advanced degree is beneficial.

Senior technical lead provides L2 production support for critical payment applications.
Individuals will work closely with the application development teams and infrastructure support groups to ensure systems are highly available.
Technical Support L2 (Application and infrastructure Support with DevOps knowledge )

Qualifications

5-8 years of diverse experience in multiple areas of information technology is required; experience in the securities or financial services industry is a plus.
Excellent knowledge of Unix, SQL, and Linux systems
Hands-on Scripting experience (Python/ Shell /PowerShell) in the Unix/Linux platform is desired.
Experience in AppDynamics, Splunk, and ServiceNow tools
ITIL/ ITSM certification is preferable.
Maintains and supports moderately complex applications and their operating environments.
Performs complex troubleshooting as a subject matter expert in one or more applications.
Works to ensure appropriate monitoring and alerting setup.
Leads root cause analysis and problem management for complex problems to address underlying technical issues.
Collaborates with business and application development stakeholders.
Lead production readiness reviews for new releases and validate the supportability of changes before introduction into production.
Monitors changes to applications and their operating environment.
Analyze any complex issues.
Recommends technical solutions to application problems.
Reviews and develops updates of contingency documentation and processes.
Performs periodic tests of disaster recovery processes.
Reviews and analyzes product migrations through all systems environments.
May review and execute Change Management scripts.
Leads major incident management calls for resolution of high-priority incidents.
May mentor or guide junior team members.
Contributes to the achievement of area objectives.
Monitoring: Regularly monitoring batch jobs and CICS online regions for abnormalities
Impact analysis: Performing impact analysis to identify all the components in the job flow data that would require enhancements because of an upcoming change or development.
Root cause analysis: Troubleshooting production errors and performing root cause analysis.
Scheduling: Scheduling, modifying, and monitoring production mainframe jobs
Balancing: Completing daily and weekly balancing procedures
Analyzing: Analyzing and troubleshooting application issues, identifying root causes, and implementing solutions

About the Company

At SWITS Digital Private Limited, we are driven by innovation, integrity, and a commitment to empowering businesses through technology. As a fast-growing company, we specialize in designing and developing cutting-edge products and services tailored to meet the unique needs of our clients. Who We Are Innovators at Heart: We thrive on turning ideas into impactful solutions that drive tangible results. Tech Visionaries: Our expertise spans web application development, AI-driven solutions, and digital transformation. Client-Foc... Know more