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Vice President - Senior Solution Architect

Vice President - Senior Solution Architect

On site

London, United kingdom

Senior

Full Time

15-12-2025

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Job Specifications

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - Grade Specific

Service Delivery Manager - Ensure that the managed areas within service are performing to contractual targets and identify service improvements where appropriate. In addition, SDM are acquiring a thorough understanding of the clients business and are starting to develop relationships with client representatives, identifying ways of adding value. SDM manage some aspects of day-to-day operations with a focus on achieving SLAs and KPIs for relevant areas. SDM are responsible for providing in-scope services for specific areas, with assistance from technical leads.

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leverag... Know more