Job Specifications
Req Id: 427354
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team, you will be at the heart of our customer experiences.
Summary
We are seeking a highly skilled and experienced Salesforce Solution Architect to lead and support large-scale implementations across Salesforce platform solutions. In this role, you will act as a trusted Salesforce technology advisor, collaborating with cross-functional teams—including business stakeholders, technical leads, developers, integration specialists, and Salesforce product teams—to deliver innovative, scalable solutions combining technical leadership, strategic planning, and hands-on architecture expertise across multiple Salesforce Clouds and integrations.
Key Responsibilities
Leverage their knowledge of complex Salesforce ecosystems to deliver both declarative and non declarative solutions to align with business needs
Translate business requirements into well-architected solutions that best leverage Salesforce capabilities and align to industry best practices
Map requirements to Salesforce features, determining when custom development is necessary
Develop and maintain a strategic Salesforce architecture roadmap, ensuring scalability and performance
Guide and oversee development teams on Salesforce configuration, customization, and integration using best practices
Aid with requirements gathering, testing, deployment and documentation of solutions
Ensure adherence to Salesforce platform governance, security, and compliance standards
Define architecture standards and code quality controls to ensure product stability and scalability; conduct solution/code reviews
Oversee configuration, customization, and integration activities; conduct solution/code reviews and mentor technical teams
Stay current on Salesforce releases, emerging technologies, and ecosystem innovations to drive continuous improvement
Critical Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field.
Current Salesforce certifications such as Application Architect, System Architect, or B2C Solution Architect
5+ years of experience in Salesforce architecture and solution design
Experience building automation using Flows, creating Apex classes, and using APIs
Proven track record leading large-scale Salesforce implementations in enterprise environments
Strong understanding of Salesforce capabilities, limitations, and best practices
Experience with Salesforce integrations and data migrations.
Strong knowledge of data modeling, security, DevOps, and environment management.
Expert level knowledge of the Salesforce object model in conjunction with SOQL and SOSL
A history of successful building web-based user interfaces, along with a deep understanding of HTML, CSS, and JavaScript
Strong Organization: you're on top of deadlines and know how to prioritize competing demands
Adaptability: you thrive in dynamic environments
Growth Mindset: You're always looking to learn and stay up-to-date with industry trends
Excellent communication, stakeholder management, and collaboration skills
Demonstrated analytical and problem-solving skills
Preferred Qualifications
Experience using Vlocity and/or Salesforce Revenue Cloud is a significant asset
Familiarity with Copado
Experience within the Telecommunications industry is an asset
Experience integrating Salesforce with 3rd party applications as ERPs is an asset
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Ontario : Trenton || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 01/04/2026
For work arrangements th
About the Company
Bell is Canada's largest communications company providing advanced Bell broadband wireless, Internet, TV, media and business communications services. Founded in Montreal in 1880, Bell is wholly owned by BCE Inc. To learn more, please visit Bell.ca or BCE.ca
Through Bell for Better, we are investing to create a better today and a better tomorrow by supporting the social and economic prosperity of our communities. This includes the Bell Let's Talk initiative, which promotes Canadian mental health with national awareness and ...
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