Job Specifications
Job Introduction
Main Responsibilities
As the Functional Architect for Salesforce, you will work closely with the Salesforce tech and product teams to elicit requirements/user stories and to recommend solutions that will help deliver system enhancements and improved business performance, whilst ensuring regulatory compliance
Key Responsibilities
Work on Salesforce FSC projects as a functional architect/expert in the areas like customer onboarding, customer 360 and case management.
Work with key stakeholders to ensure that 'To Be' end user processes are appropriate, documented and understood by end users and handed over to the tech team.
Ensure a good understanding of all aspects of CRM project, both technical and non-technical.
Work closely with the architects to help with the overall design of the solution.
Requirements engineering: elicit, analyse and validate stakeholder requirements, business requirements and solution requirements (functional and non-functional). To document the requirements in the form of user stories supported with acceptance criteria and to have the ability to elicit requirements ensuring both vertical and horizontal traceability.
Business process improvement -- You can set the direction within a programme or enterprise to identify.
Opportunities to perform business activities in alternative ways. You can lead the exploration of ways to improve process efficiency and enhance business outcomes.
Setting standards including business analysis governance and guidelines, with a potential opportunity to be part of a centre of excellence within a wider BA community of practice.
Business readiness - Planning and co-ordinating communications and training to support the Project implementation.
Manage testing and end user training, ensuring training materials are developed and shared.
Own the Salesforce tickets/incidents raised by the end customers and work with the tech support team with the build/resolution.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
Significant experience as a Salesforce Financial services cloud senior consultant/functional architect.
Experience in Financial Services Cloud and Vlocity (Salesforce Industries).
Experience in implementing eID&V solutions.
Experience in using tools like Jira and ADO
Experience in Salesforce Lightning, flows, Salesforce security model and other configuration tools in Salesforce.
Experience in working for a bank or a financial service institution.
Salesforce system admin, BA, developer, app builder or omnistudio developer certification is a plus.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
About the Company
We are Europe's safest commercial bank, with roots in local communities throughout Sweden, the Netherlands, Norway, and the UK. Across a range of digital and physical meeting places, our branch teams offer 'up close and personal' financial advice and solutions, based on customers' individual needs. In this way, we aim to forge lasting relationships with satisfied private and corporate customers, helping us grow steadily through word of mouth.
Our way of doing business is based on trust and respect, both for our customers an...
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