Skills

Tableau SQL Problem-solving Analytics ETL Processes

Job Specifications

SENIOR BI ANALYST

UP TO £60,000

LONDON

THE ROLE:

This is a great opportunity to step into a role where your work genuinely shapes how customers interact with the business. Sitting within a dedicated Insights function, you’ll partner directly with Customer Experience teams to uncover what influences satisfaction, why users reach out for support, and where the biggest wins sit across the journey.

You’ll take ownership of everything from building scalable data products, to digging into behaviour trends, to helping teams understand the “why” behind performance. It’s a blend of hands-on analytics, problem-solving, and storytelling — all aimed at improving experience at scale.

WHAT YOU’LL BE DOING:

The Senior BI Analyst will:

Owning and developing dashboards that bring CX performance to life
Rebuilding reporting into a more scalable, reliable setup
Creating robust data pipelines that turn raw sources into usable insight
Structuring datasets so teams across the company can self-serve effectively
Supporting CX leaders with analysis, investigations, and clear recommendations
Spotting opportunity areas and validating where changes will have the most impact
Measuring the results of new initiatives and surfacing what’s working — and what isn’t
Running root-cause analysis when performance shifts unexpectedly
Managing multiple stakeholders and switching context without losing momentum

YOUR SKILLS AND EXPERIENCE:

The ideal Senior BI Analyst will have the following skills and experience:

Strong SQL and confidence working with big, messy datasets
Experience with Looker, Tableau or similar tools
Comfortable building ETL processes (bonus if you’ve used dbt)
Able to move between different workstreams and stakeholders with ease
Commercially minded — you want your work to drive change
Curious, detail-driven and eager to keep learning
Experience in a marketplace, P2P platform or mobile-first environment would be advantageous

About the Company

Harnham provides specialist Data and AI recruitment and staffing services, along with bespoke training solutions, across multiple industry verticals, operating in the UK, the USA and EU - contact us today to discuss your requirements: info@harnham.com Our recruitment and talent teams cover all aspects of the data and AI pipeline, from collection to consumption, across multiple data roles and functions. Whether you need full-time staff, contract talent, specialized training, Data-qualified graduates, or C-suite executives... Know more