Home
Jobs
Quantum World Technologies Inc.
Desktop Support Specialist

Desktop Support Specialist

On site

Sarnia, Canada

Freelance

09-12-2025

Share this job:

Score my CV

Skills

ServiceNow

Job Specifications

Required Skills: Desktop Management - Infrastructure Services (IS)

Essential Skills: ITIL Processes

Configure administer and manage workstations including laptop and desktops.Provide onsiteremote support to end users for their technical issues related to their end points.IMAC requests and desk moves.Hardware breakfix including warranty support with vendors.Logistics around receiving and deploying hardware, parts, or peripherals (i.e., mouse)Audiovisual collaboration and printer support and escalation to vendors as required.Provide Tier 3 support to End Users and VIP User support.Provide technical support for new product implementation through ICT process for hardware and softwareAssist in inventory and lifecycle management of devices, working with IT Store and Asset Management team.Malware support will be a coordinated effort between SOC and ServiceDeskEUC Services team.Thorough knowledge of ITIL ProcessesExperience working with any service management tools like ServiceNow, Remedy, etc.Onsite position at Sarnia ON (No Hybrid)Should have valid driving license as the position requires travel to other Eastern Canadian locations.

About the Company

QUANTUM WORLD TECHNOLOGIES INC, is a IT Consulting and Staffing venture of QUANTUM GROUP OF COMPANIES having its presence in IT and I.T.E.S, Real Estate, Hospitality, Pharmaceuticals, and Entertainment Industries across the globe, with its headquarters in Los Alamitos CA, Parsippany - NJ, Seattle - WA, Canada, Dubai and India. We are one of the leading service providers, providing effective business solutions in IT Consulting, IT Services, and Business Process Outsourcing Services. We are an e-Verified employer and SBE Certi... Know more