Job Specifications
About the Role
Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
Responsibilities
Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies.
Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
Ensure platform performance, data quality, and compliance with security standards.
Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI.
Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards.
Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
Function as an agent for change in the process optimization and strategic planning for technology and business innovation.
Qualifications
Five (5) or more years of ServiceNow development or implementation experience.
ITIL, COBIT, financial planning, budgeting, business acumen.
Required Skills
Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking.
Preferred Skills
Bachelors degree in Computer Science, Information Technology or related field.
7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi.
Proven experience leading ServiceNow Implementations and custom development.
Knowledge of ITIL, DevOps, and Agile Methodologies.
Experience in AI/ML driven automation and self-service solution.
About the Company
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance. IMCS Group supports strategic and operational aspects of IT implementations to help businesses implement growth strategies and leverage technology to achieve competitive advantage. In addition, IMCS provides hospitals and medical facilities with high-quality clinical professionals with the highest standards and complia...
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