Job Specifications
Business Operations Manager (Virtual)
Strategic Right Hand to CEO | Boutique Management Consulting Firm
Reports To: Founder & CEO
Work Model: Fully Remote
Commitment: 20-25 hours/week | Independent Contractor
About the Role
We're seeking a seasoned operations professional to serve as the strategic backbone of our boutique management consulting practice. We empower mission-driven nonprofit organizations to scale their impact through strategic guidance and organizational development. You'll be the engine that ensures this vital work runs smoothly.
You'll serve as the integrating force for our CEO and remote team of 6-10 independent consultants, creating order from complexity while maintaining the flexibility and responsiveness our entrepreneurial environment demands.
This isn't a traditional admin role—it's a high-impact position for someone who thrives on building systems, anticipating needs, and enabling a visionary CEO to focus on what they do best. You'll work with diverse nonprofit clients who require patience, professionalism, and a service-oriented mindset.
What You'll Own
CEO Partnership & Executive Support
Serve as trusted advisor and extension of the CEO across all operational matters
Proactively manage complex calendar, anticipating conflicts and optimizing time allocation to maximize CEO effectiveness
Prepare executive briefings, meeting materials, and follow-up documentation with meticulous attention to detail
Act as thoughtful gatekeeper, managing incoming requests with discretion, judgment, and professionalism
Handle confidential matters with complete integrity and discretion
Client Engagement Coordination
Orchestrate seamless client meeting logistics across multiple engagements with demanding nonprofit organizations
Manage client touchpoints with diplomacy, patience, and consistent professionalism
Navigate relationships with high-maintenance clients while maintaining firm boundaries and service excellence
Create and maintain client HUBs in Revver document management platform
Ensure client deliverables stay on track through proactive coordination and gentle accountability
Team Operations & Integration
Coordinate activities across remote team of independent contractors, serving as the connective tissue
Establish and refine administrative workflows and operational structures where none currently exist
Bridge communication gaps and keep distributed team aligned without formal authority
Drive adoption of systems and processes through influence, clarity, and consistent follow-through
Solve emerging operational challenges independently with resourcefulness and sound judgment
Systems & Documentation Management
Architect and maintain firm document management infrastructure in Revver platform
Build templates, SOPs, and resources that scale with the business
Manage SharePoint and collaboration tools as central knowledge hub
Continuously improve documentation and operational infrastructure to increase team efficiency
Who Excels in This Role
Experience Profile
5+ years supporting C-suite executives, preferably in consulting, professional services, or fast-paced entrepreneurial environments
Proven track record building operational structure and systems where none existed
Experience managing relationships with demanding or complex stakeholders, particularly in nonprofit sector
Demonstrated ability to coordinate remote teams and manage multiple priorities simultaneously
Comfortable with technology platforms and quick to learn new systems (Revver experience a strong plus)
Non-Negotiable Qualities
Time optimizer: You instinctively find the most efficient path and protect the CEO's time as if it were your own—eliminating low-value activities, batching tasks, and creating leverage at every opportunity.
Unshakeable integrity & loyalty: Trust and loyalty aren't just values—they're how you operate. You handle confidential information with absolute discretion, represent the firm's interests as your own, and never speak poorly of clients or colleagues.
Relentless work ethic: You deliver on commitments, period. Deadlines aren't suggestions, and you take personal ownership of follow-through without excuses or reminders. You do what you say you'll do, when you say you'll do it.
Deadline-driven: You thrive under time pressure, manage competing urgencies without dropping balls, and have a consistent track record of meeting time-sensitive deadlines in fast-moving environments.
Mature judgment: You bring seasoned perspective to your work. You know when to escalate, when to decide independently, and when to push back respectfully. You've seen enough to stay calm when others panic.
Kindness & grace: You interact with everyone—from CEO to clients to contractors—with genuine warmth, patience, and respect. You assume positive intent, communicate with empathy, and bring a spirit of generosity to your work.
Personal Attributes
• Entrepreneurial mindset: You see what needs doing and do it, without waiting fo
About the Company
Bates Consulting Group LLC (formerly LBM & Associates), is a boutique strategy consulting firm, headquartered in Brooklyn, New York. We are a purpose-driven consultancy that endeavors to connect main street to wall street by delivering innovative, tailored solution to complex problems. We deliver business and organizational strategy and implementation, financial management and operations, product and program design, capital access strategies and capacity building services to small businesses, nonprofits end mission-driven en...
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