ServiceNow Engineer

Skills

Job Specifications

Job Title: ServiceNow Engineer (HAM Specialist)

Location: Hybrid – Austin, TX 78729 (3 Days in office)

Job Type: Long-term Contract

Position Overview

We are seeking a highly skilled and adaptable ServiceNow Engineer to join our dynamic IT Operations team. This role is critical for a high-priority project currently in mid-flight. The ideal candidate will possess deep technical expertise in the ServiceNow platform and be capable of hitting the ground running to support ongoing development and implementation efforts. A significant focus of this role will be supporting and enhancing our Hardware Asset Management (HAM) capabilities. While broad ServiceNow experience is required, specific experience with the HAM module is a major differentiator.

Key Responsibilities

Rapid Integration: Quickly ramp up on existing project workflows, architecture, and team processes to contribute effectively within the first two weeks.
HAM Module Optimization: Lead or assist in the implementation, configuration, and optimization of the ServiceNow Hardware Asset Management (HAM) module.
Platform Development: Design, develop, and maintain ServiceNow applications, including UI Policies, Business Rules, Client Scripts, and Workflows.
Integration Support: Develop and manage integrations between ServiceNow and other enterprise systems (e.g., discovery tools, procurement systems).
Team Collaboration: Work closely with stakeholders, project managers, and fellow engineers in an Agile environment to deliver high-quality solutions.
Troubleshooting & Support: Provide Tier 3 support for complex platform issues, specifically related to Asset Management and core ITSM functions.
Documentation: Maintain technical documentation, including design specifications, test plans, and user guides.

Required Qualifications

Experience: 3+ years of professional experience as a ServiceNow Engineer or Developer.
Platform Knowledge: Proficiency in ServiceNow ITSM (Incident, Change, Problem, Knowledge) and CMDB.
Technical Skills: Strong JavaScript, HTML, and CSS skills within the ServiceNow framework.

About the Company

For more than 25 years, Daman has been helping clients maximize the value of their data with a full spectrum of data management solutions. From modern data engineering to hybrid-analytics that leverage machine learning and AI, we deliver high-performance, enterprise-scale solutions for hyper-competitive advantage. Our clients are innovating every day to solve the world's biggest challenges. From healthcare and transportation to finance and manufacturing, they hire us to help unlock maximum value from their information assets... Know more

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