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Arrows Group
Technical Support Analyst

Technical Support Analyst

On site

London, United kingdom

£ 160 /year

Junior

Full Time

06-01-2026

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Skills

Communication Monitoring Problem-solving Customer Service Networking Operating Systems Windows Azure Active Directory

Job Specifications

Technical Support Specialist II - Desktop support- paying up to £160 Inside IR35 - London (Hybrid) - part time - 3x a week in office
We're working with a global, technology-driven organisation that supports professional customers worldwide and is known for its strong focus on innovation, AI, and modern workplace technology.
This is a great opportunity to join a collaborative, international IT support team, providing high-quality technical support while helping to improve system performance, automation, and user experience.
The role
You'll deliver hands-on and remote technical support for end users, proactively monitor device health, and help streamline support processes using automation and AI tools.
What you'll be doing
Providing in-person and remote support for laptops, operating systems, applications, printers, and mobile devices
Proactively monitoring laptop health, identifying root causes, and improving performance
Supporting onboarding and offboarding processes
Using automation to reduce repetitive tasks
Responsibly using AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles
Delivering excellent customer service and user education
What we're looking for
Degree in Computer Science or equivalent experience (3+ years in technical support)
Strong experience with Windows and macOS, Office 365
Solid networking fundamentals
Hardware and software installation and troubleshooting experience
Active Directory knowledge
Mobile Device Management experience (Azure/Intune)
Awareness of ITIL practices
Strong communication, problem-solving, and organisational skills
What's on offer
Generous holiday allowance with the option to buy more days
Private medical benefits, health screening, and wellbeing programmes
Pension scheme and life assurance
Employee share schemes and travel support
Electric vehicle scheme and optional dental cover
Family-friendly policies and employee assistance programme
Paid time to support charities and causes you care about
Excellent learning, development, and career progression opportunities
If you're passionate about end-user support, modern IT environments, and working as part of a friendly, global team, this could be a great next step.