Job Specifications
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Associate Solution Consultant supports Five9’s strategic ISV, SI, and Technology Alliance partners, with a primary focus on the ServiceNow and Salesforce ecosystems. This is an early-career role for someone who’s already started exploring these platforms (especially ServiceNow) and is ready to work hard, learn fast, and grow into a highly capable technical evangelist.
You’ll help show how Five9 serves as the backbone of integrated solutions—connecting our cloud contact center platform with ITSM, CRM, and workflow tools. Working closely with senior Solution Consultants and alliance leaders, you’ll support joint solutions, demos, enablement, and technical storytelling for and with our partners.
Over time, you’ll become a subject matter expert (SME) across multiple products and integrations and turn your learning into reusable content: videos, documentation, and presentations that scale knowledge across Five9 and our partner ecosystem
Responsibilities
Support ISV, SI, and Tech Alliance initiatives focused on ServiceNow and Salesforce-based joint solutions
Learn and master multiple platforms, becoming a SME on how Five9 integrates with ServiceNow, Salesforce, and related alliance technologies
Assist with solution design and demos, translating partner and customer business challenges into integrated Five9 and partner platform use cases
Build reusable enablement assets: step-by-step guides, solution overviews, demo flows, and internal “how-to” documentation for integrated solutions
Create and maintain partner-facing content, such as slide decks and overview docs that clearly explain the value of Five9 and ServiceNow/Salesforce integrations
Produce short-form educational videos (how-tos, walkthroughs, demo recordings) using tools like Camtasia or similar video editing platforms
Collaborate with senior SCs, product, and alliances teams to ensure solution patterns and content are accurate, current, and easy to use
Gather and share feedback from partners, customers and internal teams to improve integrations, playbooks, and enablement resources
Continuously deepen your knowledge of ServiceNow, Salesforce, Five9, APIs, workflows, automation, and contact center best practices
Requirements
1+ year of professional experience in a technical, functional, support, sales or consulting role (internships, co-ops, or equivalent hands-on projects welcome)
Exposure to ServiceNow or Salesforce, with ServiceNow strongly preferred (e.g., ServiceNow University / online LMS courses, hands-on labs, certifications, or early career role)
A demonstrated ability to handle hard work and a steep learning curve. You’re comfortable digging into documentation, troubleshooting, and figuring things out
Strong technical acumen: you enjoy understanding how systems, APIs, and integrations work under the hood and can reason through technical problems
You should be comfortable presenting, listening, and “reading the room,” while also thinking deeply about technical details. This is a rare combination.
Excellent people skills, both in-person and remote/online (video calls, chat, email); you build rapport easily and communicate clearly
A creative mindset with a passion for explaining “how things work” through demos, diagrams, presentations, and recorded content
Excellent written and verbal communication, with the ability to explain complex topics in plain language to both technical and non-technical audiences
Strong organization and follow-through, with a habit of turning one-off knowledge into structured, reusable assets (docs, PPTs, videos)
Comfort collaborating across teams (Alliances, Product, Sales, Marketing, SCs) and taking direction from more senior technical leaders
BS in Electrical Engineering, Computer Science, or a related technical field preferred, or equivalent practical experience
Nice to Have
Experience creating or editing videos with Camtasia or other video editing tools
Hands-on experience with APIs, scripting, or automation in ServiceNow or Salesforce
Any prior exposure to contact center, CX, or telecom concepts
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique