Skills

Communication Process Improvement

Job Specifications

Business Analyst

Location: Remote

Duration: 6 Months (Contract)

Role Overview

We are seeking a Business Analyst to support Client Health’s outstanding invoicing and collections initiatives. This role will partner closely with Customer Success Managers (CSMs) and cross-functional teams to ensure invoice accuracy, timely collections, and continuous process improvement while enhancing overall customer experience.

The ideal candidate is comfortable leading workstreams, driving process improvements, and engaging directly with customers to resolve invoicing and billing challenges.

Key Responsibilities:

Lead efforts related to Oracle Health invoicing and collections processes
Conduct weekly check-ins with Customer Success Managers to:
Validate invoice accuracy
Monitor payment status
Track and resolve action items
Analyze end-to-end invoicing and payment workflows
Identify process gaps, system issues, and root causes impacting customers
Drive process improvement initiatives across tools and systems
Lead customer-facing discussions to resolve invoicing issues
Document workflows and recommend scalable solutions
Ensure outstanding invoices are addressed while maintaining a strong customer experience

Required Qualifications:

Experience in Business Analysis, Program Management, or Operations
Strong background in Process Improvement
Hands-on exposure to invoicing, billing, AR, or collections
Excellent stakeholder and customer communication skills
Ability to manage multiple workstreams in a remote environment

About the Company

Saicon Consultants, Inc. has been providing IT Professional Services to Fortune 500 companies nationwide since 1998. Saicon provides individualized attention to each of its client's needs and deploys the upmost quality through the right resources at the right time and for the right cost. Saicon, headquartered in the Midwest (Overland Park, KS), is a Minority/Women Based Enterprise and a SBA 8(a) certified IT consulting company that stands behind its qualified resources and services which is confirmed by its client satisfacti... Know more