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Service Desk Associate - 6 months - Crawley- Inside IR35

Service Desk Associate - 6 months - Crawley- Inside IR35

On site

Crawley, United kingdom

Freelance

09-01-2026

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Skills

Communication Organization

Job Specifications

Service Desk Associate - 6 months - Crawley- Inside IR35
We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization.
Key Responsibilities:
Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
Reset passwords and assist users in regaining access to systems
Perform basic troubleshooting for minor software issues and hardware glitches
Support configuration challenges and simple setup problems
Respond to user inquiries via phone, email, chat, or ticketing systems
Log and track IT incidents and service requests accurately
What You Will Ideally Bring:
Solid understanding of IT infrastructure and common support tools
Prior experience in a Service Desk, Helpdesk, or Technical Support role
Technical proficiency at L1.5 level
Excellent verbal and written communication skills
Contract Details:
Duration: 6 months (View for Extension)
Day Rate: Up to £135 per day (Inside IR35)
Location: Crawley
Start Date: ASAP
Service Desk Associate - 6 months - Crawley- Inside IR35

About the Company

Founded in 2014 and with over 25 years of recruitment experience, we are committed to providing exceptional service to all our clients to help them secure the best talent and opportunities in the market. We provide a consultative and customer-focused recruitment solution, where customer service is paramount to the experience, specialising in recruitment in: Enterprise & Wireless Networks: Cisco Systems, Juniper Networks, Aruba Networks & Arista Networks Network Automation: Cisco DevNet, Python, Ansible, Terra... Know more