Job Specifications
About Medical Guardian:
Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we're redefining what it means to age confidently and independently.
We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose.
Position Summary:
Medical Guardian is seeking a highly experienced and proactive Cloud DevOps Engineer to oversee the design, maintenance, and performance of our cloud-first enterprise IT infrastructure. This role leads both technical operations and security response, with a focus on Azure cloud infrastructure, networking and services, Microsoft 365, RBAC and identity management.
The ideal candidate is comfortable wearing multiple hats—cloud architect, network troubleshooter, security responder, and automation engineer. You will serve on the Infrastructure Operations team, helping to ensure high availability, performance, and security of the systems that power our business.
Key Responsibilities:
Own and manage Azure-based infrastructure including compute, networking, DNS, VPNs, virtual appliances, private endpoints, and storage accounts
Administer and optimize Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD)
Implement and support Intune Endpoint Manager, Conditional Access, and other identity governance and device compliance tools
Act as Tier 3 escalation for infrastructure and network issues, both during and outside business hours—including security events requiring immediate response
Support and monitor Proofpoint Email Security, working closely with the Security & Compliance team to investigate threats and mitigate phishing attempts
Perform log analysis across platforms such as Azure Monitor, Sentinel, Defender, and Proofpoint to assist in incident triage and root cause investigations
Manage on-site network infrastructure, including switch and firewall configuration (Cisco), VLANs, wireless, and site connectivity
Troubleshoot complex network issues at the packet level using tools like Wireshark and perform physical diagnostics and hardware replacements as needed
Assist in the administration of Linux-based VMs (RHEL) and cloud workloads in Azure and AWS environments
Lead infrastructure automation and scripting efforts using PowerShell Bicep and Bash to improve operational efficiency and reduce manual overhead
Contribute to post-incident reviews and work with security teams on continuous improvement of system hardening and defense-in-depth
Partner with Help Desk, Security, and Engineering teams to deliver reliable, secure IT services and infrastructure
Maintain documentation of infrastructure configuration, network diagrams, and operational runbooks
Participate in on-call rotation for high-impact or after-hours infrastructure and security events
Technical Requirements:
Cloud & Microsoft Stack:
Deep expertise with Microsoft Azure (IaaS/PaaS networking, compute, NSG, Private DNS, VPN Gateway, etc.)
Strong working knowledge of Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Entra ID)
Skilled in managing Conditional Access, SSO integrations, Intune/Endpoint Manager
Familiarity with Azure Sentinel, Defender for Endpoint, and related log sources
Experience with PowerShell scripting for automation and policy enforcement
Networking & On-Site Support:
Proficient with TCP/IP, DNS, DHCP, VLANs, and firewall configurations
Hands-on experience with Cisco Meraki network gear
Experience with Wi-Fi and wireless controllers (Cisco)
Ability to physically troubleshoot network and device issues at HQ and warehouse locations
Security & Monitoring:
Experience with Proofpoint, Netskope, or other email/security platforms is a plus
Able to respond to security events and perform first-level analysis on alerts/logs
Comfortable correlating logs across Microsoft and third-party platforms
Linux & Automation:
Admin-level knowledge of Linux servers (basic patching, log review, networking)
Ability to write and troubleshoot Bash and PowerShell scripts
Familiarity with Git and Infrastructure-as-Code concepts is a plus
Preferred Skills & Tools:
Microsoft certifications (AZ-104, MS-102, SC-200, SC-300, etc.)
Experience in a multi-cloud environment (Azure + AWS)
Familiarity with eCommerce or SaaS operations
Jira, Confluence, and ITSM platform experience
Education & Experience:
Bachelor's degree in Computer Science, Information Technology, or related field
Minimum of 8+ years in IT infrastructure roles
Demonstrated ability to manage complex hybrid environments with a cloud-first mindset
Work Environment & Requirements:
Hybrid work model with on-site presence required for physical troubleshooting (Philadelphia