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User Documentation & Training Specialist – Digital & AI Solutions

User Documentation & Training Specialist – Digital & AI Solutions

On site

Brussels, Belgium

Fresher

Full Time

12-01-2026

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Skills

Training

Job Specifications

About the Role

Fujitsu is supporting the European Commission in the adoption and integration of Digital and AI solutions, including LLMs. We are looking for a User Documentation and Training (UDT) Specialist to support end users through high-quality documentation, training, and workshops, ensuring effective adoption of AI-enabled solutions across business processes.

This role is ideal for professionals with experience in AI user enablement, training delivery, and corporate AI adoption, particularly in large institutional environments.

Key Responsibilities

Write and maintain user manuals for Digital and AI-based solutions
Produce and maintain web-based documentation (websites, wikis, knowledge bases)
Prepare and deliver training sessions and workshops on Digital/AI solutions
Contribute to Digital/AI workshops with business and technical stakeholders
Support the definition of AI use cases, including integration of AI solutions
Support the adoption of AI and LLMs in daily work practices and business processes

Required Knowledge & Skills

Experience in end-user assistance for Digital and AI solutions
Strong knowledge of presentation tools (e.g. PowerPoint)
Solid working knowledge of MS Office
Experience in organising and delivering user training and workshops
Experience in generic IT support for end users (Office Automation – minimum 1 year)

Mandatory Expertise

At least 1 year of experience delivering AI-related workshops and training (e.g. prompting) in a corporate environment, ideally comparable to a Directorate-General of the European Commission
At least 1 year of experience working on AI adoption projects in a similar corporate or institutional environment
Knowledge of AI prompt engineering
Hands-on experience supporting AI-enabled tools for business users

Preferred Qualifications

Education at EQF Level 7 or 8 (Master’s degree or higher)
Experience maintaining websites and/or wikis
Experience with Data Protection implementation
Knowledge of IT Security standards (ISO 27001, NIST)

What We Offer

Opportunity to work on high-impact AI initiatives within the European Commission
Collaboration in an international, multicultural environment
A role at the intersection of AI, training, documentation, and user enablement
Support from a global technology leader — Fujitsu

About the Company

We bring certainty to the unknown. Through Uvance Wayfinders, we leverage cutting-edge technology to empower our customers to build confidence and set their paths forward. This collaborative journey enables a knowledge ecosystem that delivers better outcomes for businesses, society and the planet, creating a brighter and more sustainable future. Join us on this journey of Wayfinding for new potential. Know more