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Ateko, backed by Bell Canada
Senior Service Delivery Manager (Toronto)

Senior Service Delivery Manager (Toronto)

Hybrid

Toronto, Canada

Senior

Freelance

23-12-2025

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Skills

Windows Organization

Job Specifications

Service Delivery Managers (SDM) / Technical Project Manager

Service Delivery Manager (SDM) role within the team is accountable for the end-to-end delivery of Network and Voice projects.
You will work with teams across the organization and other Technology areas with specific focus on ensuring projects are delivered on time, with correctly engineered and documented solutions, within budget and are correctly transitioned into production.

Key Responsibilities:

Work closely with business contacts and other Technology teams to define requirements and ensure that the solution delivers on the business requirements
Build and manage project plans, ensure changes are raised and communicated on time
Provide the required accurate reporting for assigned projects
Coordinate the delivery of the teams deliverables
Manage vendor delivery; obtain quotes and place orders for hardware, software, licenses, circuits
Manage Service Transition of projects into Support teams
Oversight of changes deployed during change windows (including weekends)

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation.com.

Ateko

Derek Weber - Senior Recruiter

derek.weber@ateko.com

About the Company

Headquartered in Canada, backed by Bell, and delivering services globally, Ateko delivers IT Services that connect departments, streamline workflows and eliminate bottlenecks. We maximize client value across 5 platforms: ServiceNow, Salesforce, AWS, Microsoft Azure and Google. Our commitment extends far beyond implementation--we deliver personalized service and ongoing support, ensuring the right resources are always at your disposal to drive tangible business outcomes. We excel at creating seamless end-to-end workflows ... Know more