Job Specifications
About Intuitive AI
At Intuitive AI, we build AI-powered systems that make sustainability, education, and advertising come alive in public spaces.
Our flagship product, Oscar Sort, is an AI assistant that helps people recycle smarter - while displaying dynamic digital content that reaches audiences in malls, airports, universities, stadiums, and corporate campuses across 20+ countries and 5 continents.
Learn more at intuitiveai.ca
About the Role
We’re looking for a Customer Success Specialist who enjoys working closely with customers, takes ownership of outcomes, and thrives in a fast-growing environment.
This role is highly hands-on. You’ll work directly with a diverse portfolio of customers - including large enterprises, airports, universities, attractions, and other high-impact venues - ensuring successful onboarding, strong adoption, and long-term value realization. As an early member of our Customer Success function, you’ll help shape how we engage, support, and grow with our customers as we scale.
What You’ll Do
Own Customer Outcomes
Manage your assigned portfolio of 100-200 customer accounts and serve as their primary point of contact
Lead onboarding, ongoing engagement, and regular check-ins to ensure customers are seeing value for your assigned accounts
For accounts that include live events, oversee customer coordination and event-related logistics to ensure smooth execution and a strong on-site experience
Drive Adoption & Growth
Identify opportunities for expanded usage and additional solutions as customer needs evolve
Partner with internal teams to support renewals and expansion conversations
Build & Improve CS Processes
Help define and refine customer success workflows, playbooks, and best practices
Contribute to building scalable systems such as CRM workflows, health metrics, and communication templates
Be the Voice of the Customer
Gather customer feedback and translate insights into actionable input for Product and Engineering for your assigned accounts
Advocate for customer needs while balancing business priorities
Operate in a Dynamic Environment
Support customers across complex deployments involving hardware, AI, and physical environments
Troubleshoot issues collaboratively and ensure timely resolution
You’ll Thrive If
You’re Proactive & Accountable: You take ownership of customer relationships and follow through
You’re Commercially Minded: You’re comfortable discussing value, renewals, and growth opportunities when appropriate
You’re Action-Oriented: You prefer learning by doing and iterating quickly
You’re Comfortable with Complexity: You enjoy working across technical, operational, and stakeholder challenges
You’re Excited by Growth: You want to be part of a team where your impact is visible and meaningful
Compensation
Commission: Uncapped, based heavily on Expansion Revenue and Retention.
Competitive health benefits package
Equity benefits available based on performance
Why Join Intuitive AI
Ownership: You aren't a cog in a wheel; you are the engine.
Expansion Potential: Our current clients (Fortune 500s, Global Airports) have barely scratched the surface of their spending potential with us.
Direct Impact: Work directly with founders to test hypotheses and pivot strategies in real-time.
Mission: Work on AI that actually does good—educating and inspiring millions of people daily.