Skills

Communication Firewalls Problem-solving Customer Service Active Directory

Job Specifications

Role:IT Support Engineer
Salary: 27,000 - 30,000 DOE
Location:Sunderland
GEM Partnership is delighted to partner with a leading engineering business in their appointment of an On-Site IT Support Engineer, who will provide IT support across all aspects of their business.
The Role:
Responsible for providing on-site desktop support for technical infrastructure for end users
Advising and assisting users in solving problems related to software, hardware, networks and peripherals
Install, upgrade, and maintain workstations, servers, networks, and peripheral equipment
Create and manage user accounts, permissions, and profiles
Monitor systems, perform regular backups, conduct security checks (firewalls), and manage IT inventory
Resolve and escalate IT incidents and change requests
Involvement in IT-related projects alongside typical day-to-day Support duties
The Person:
Previous similar experience in an IT Support role
Ideally with a recognised IT-related qualification and an appetite to develop further
Strong knowledge of Microsoft products (Office 365 etc.) and operating system
Good understanding of PC hardware
Proven experience of server environments and Active Directory
Strong problem-solving and diagnostic skills
Excellent communication skills, patience, and customer service skills
This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution. The salary range is 27,000 - 30,000 DOE and the role is based on-site.
If you feel you have the qualities my client is seeking, please forward your CV and covering letter indicating your current package to Ian Miller at GEM Partnership or, for a discreet conversation, call their Peterlee office.
GEM Partnership are acting as an employment agency on this project.
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About the Company

We truly believe that people are the key to the success of an organisation and this philosophy is at the heart of everything we do. Our consultants work in close partnership with our customers, whether a candidate, learner, or a company, to develop an intricate understanding of their values, ambitions, requirements and timeframes, to ensure every customer receives a personalised service which fulfils all their employment needs. Our recruitment solutions include: - Volume Industrial Recruitment - Volume Commercial Recruitment... Know more