Job Specifications
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Site Reliability Engineer
At Podium, our Site Reliability Engineers (SREs) operate at the intersection of software and systems engineering. The SRE team ensures our products are stable, scalable, sustainable, and seamless. We partner closely with product engineering teams to address their operational needs while continuously improving the reliability and performance of Podium’s platform. We’re looking for a SRE who can make an impact from day one!
What You’ll Do
Work with technologies including Kubernetes, Helm, Docker, AWS, Terraform, Datadog, Honeycomb, Prometheus, Ansible, StrongDM, Python, Go, Ruby, GitLab/GitHub, and CI/CD pipelines.
Collaborate across Podium’s engineering community to identify areas for improvement, enhance reliability, and create a safer, more efficient system.
Participate in an on-call rotation, triaging and resolving production and development issues.
Partner with cross-functional teams to minimize downtime and ensure platform resilience.
Mentor junior engineers, fostering growth and technical excellence.
What You’ll Bring
Bachelor’s degree in a technical field or equivalent experience.
4+ years experience supporting production systems in a software or systems engineering role.
3+ years deploying, operating, and debugging server software on Linux.
Strong curiosity and a desire to learn continuously.
Willingness to participate in on-call rotations.
What We Hope You Have
Experience with distributed systems and microservices.
Knowledge of system design principles.
Hands-on experience with cloud computing (AWS, GCP, or Azure).
Familiarity with SOC2, HIPAA, PCI, or similar compliance frameworks.
Experience building and maintaining CI/CD pipelines.
Deep expertise in infrastructure engineering.
Benefits
Open and transparent culture
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan with company matching
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
About the Company
A few years back, Eric (Co-Founder and CEO) got a frustrated call from his dad. His dad’s tire shop had plenty of happy customers, but only a handful of angry ones were leaving reviews. So we built a product that made getting more reviews as easy as sending a text. Launching in 2014, we set out to solve the same problem for local businesses everywhere, but we realized that messaging with customers wasn’t just the better way to get reviews—it’s the better way to do business. We’ve since built a multi-product platform that’s m...
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