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Quantum World Technologies Inc.
Personal Computer Technician

Personal Computer Technician

On site

Washington dc-baltimore, United states

Junior

Freelance

26-12-2025

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Skills

Communication Time Management ServiceNow Customer Service Attention to detail Operating Systems Windows Analytical Thinking Windows 10 Windows Server

Job Specifications

PC Refresh Technician
Washington - District of Columbia - USA
Sub-con

Job description

Description

A PC refresh technician helps users to upgrade their computers operating system or replace an old laptop or personal computer As a PC refresh technician the job duties also include troubleshooting issues for users of obsolete operating systems or users who are having difficulties with upgrades

Responsibilities

Follow documentation to complete computer provisioning

Set up and configure computers and peripheral equipment such as monitor printer scanner etc

Conducted data migration and backups including user account creation and Windows settings configuration for PCs

Perform audits and tests on computer systems networks and hardware to ensure it is functioning properly

Respond to support requests and assist in troubleshooting any problems that arise

Attempt to replicate reported technical problems and look for solutions

Ensure all software and hardware is uptodate and install updates as required

Perform routine preventative maintenance to avoid system outages and failures

Maintain computer documentation for colleagues to reference

Train colleagues on how to effectively use computer systems and components

Use ServiceNow ticketing system for documenting migrationrefresh activities daily

Skills Qualifications

Certificate or associates degree in a relevant field

DOS Command and scripting understanding

Exemplify strong attention to detail

Ability to understand and brainstorm creative solutions to complex problems is essential

Must have strong time management skills and work productively with minimal supervision

Familiarity and understanding of the functions of basic computer hardware and software

Strong written and verbal communication skills and a collaborative attitude are a must

Ability to explain technical problems in laymans terms

Must have sound analytical thinking skills and attention to detail

Resource must have Windows 10 experience

Experience Level

3 years experience in a technical support or customer service role are desired

Skills

Mandatory Skills : SCCM, Windows Server, BigFix, Ivanti - UEM, Desktop Central

About the Company

QUANTUM WORLD TECHNOLOGIES INC, is a IT Consulting and Staffing venture of QUANTUM GROUP OF COMPANIES having its presence in IT and I.T.E.S, Real Estate, Hospitality, Pharmaceuticals, and Entertainment Industries across the globe, with its headquarters in Los Alamitos CA, Parsippany - NJ, Seattle - WA, Canada, Dubai and India. We are one of the leading service providers, providing effective business solutions in IT Consulting, IT Services, and Business Process Outsourcing Services. We are an e-Verified employer and SBE Certi... Know more