Job Specifications
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success - REMOTE. In this pivotal role, you will take charge of the end-to-end customer experience, defining and executing strategies to enhance overall satisfaction and loyalty. Your leadership will drive a high-performing team, while also supporting the sales function to ensure seamless communication with clients. As you guide improvements in operational processes, your contributions will be vital to both internal efficiency and the delight of our customers. Join us to make a significant impact in a fast-growing, dynamic environment.
Accountabilities
Own the end-to-end customer experience and define scalable customer success strategies to support growth.
Establish and track KPIs, processes, and team goals aligned with business objectives.
Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
Enable the consultative sales process through client communications across email, SMS, and social platforms.
Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
Support third-party and social commerce sales channels in coordination with marketing and sales teams.
Manage client onboarding and equipment setup, coordinating installations with technical service partners.
Respond to customer inquiries regarding product use, service needs, and ongoing support.
Lead customer communications related to logistics, damages, and return claims.
Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
Requirements
Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
Outstanding written and verbal communication skills.
Strong analytical and problem-solving skills with attention to detail.
Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
Benefits
A remote-first, globally distributed team and flexible work environment.
The opportunity to lead a high-impact function within a fast-growing brand.
A collaborative, passionate culture driven by innovation and a love for coffee.
Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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About the Company
Executiveplacements.com is a platform for executives to upload their CV, search for jobs, and network. With a focus on executives earning over R600K pa, Executive Placements is the only executive job portal in South Africa. Over 200,000 Executive have now registered on this portal. Jobplacements.com is a general job board, focusing on candidates earning below this amount. Over 2,800,000 candidates have registered on this portal. Between the two portals recruiters can reach out to over 3m candidates of which 8% are earning ov...
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