Home
Jobs
Exalto Consulting
ITSM service Architect (Servicenow) - hybrid London - £75K-£100K

ITSM service Architect (Servicenow) - hybrid London - £75K-£100K

Hybrid

London, United kingdom

£ 100,000 /year

Full Time

19-01-2026

Share this job:

Score my CV

Skills

Communication ServiceNow Coaching Risk Mitigation Azure

Job Specifications

Service Architect - ITSM - ServiceNow - 1–2 days per week on site in London - £75K-£100K

Exalto consulting are currently recruiting for an experienced Service Architect to join a growing digital and IT consultancy delivering complex transformation programmes for large, regulated organisations across the UK this is paying £75,000 - £100,000 depending on experience

This role plays a critical part in shaping, designing and assuring end-to-end service models, ensuring services are operationally viable, resilient, secure and aligned to strategic and user needs

The Role

You will work within blended delivery teams, collaborating with senior client stakeholders, architects and delivery leads. Key responsibilities include:

Designing and documenting end-to-end service models across people, process, data, technology and suppliers
Leading the development of service blueprints, service catalogues, interface definitions and operational runbooks
Providing service design governance and assurance in collaboration with Technical Design Authorities
Producing and assuring service design artefacts in line with agreed standards, policies, security controls and accessibility requirements
Supporting governance boards with service assurance, dependency management and risk mitigation
Managing technical and supplier interdependencies to ensure smooth transitions of contracts, data, infrastructure and support models
Driving architectural alignment across workstreams, identifying cross-cutting risks, constraints and dependencies
Coaching client teams on service operating models, governance frameworks and service integration to support long-term capability uplift

Essential Skills & Experience

Proven experience designing services in public sector or highly regulated environments
Strong knowledge of service integration, sourcing strategies and enterprise platforms
Familiarity with public sector digital standards and governance (e.g. GDS, TCoP)
Excellent stakeholder engagement and communication skills
SC clearance or eligibility to obtain clearance

Desirable Experience

Working knowledge of ServiceNow (CMDB, ITSM, APM)
Experience with Azure-based infrastructure
Background supporting large-scale transformation, merger or acquisition programmes, particularly within government

If you have the above experience and are looking for a new permanent role please send your CV for immediate consideration as our client are looking to hire ASAP

About the Company

Exalto Consulting provide people centric consulting, coaching and targeted recruitment services to customers the technology sector. Our goal is to help our clients solve technology and people problems via our network. We help our customers source, build and retain high performing technology and data teams. We believe in treating people in the best possible way at all times, whether it’s candidates, customers or employees – creating long term sustainable partnerships. In a world where services are becoming more commodit... Know more