Job Specifications
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Overview:
We are looking for a professional who can manage change projects end-to-end, ensuring delivery on time, within scope, and within budget, while maintaining strict compliance with regulatory requirements and internal policies. The role will focus on key initiatives including platform upgrades, digital issuance, tokenization, scheme mandate compliance, and operational improvements that support strategic business objectives.
Responsibilities
Project Delivery: Lead end-to-end delivery projects, ensuring scope, timelines, budget,
and quality standards are met.
Planning & Governance: Develop and maintain detailed project plans outlining scope,
objectives, timelines, resource requirements, and dependencies.
Stakeholder Engagement: Communicate effectively with senior management, project
teams, and external partners (processors, vendors) to ensure alignment and transparency.
Team Coordination: Manage project teams and vendor resources, ensuring appropriate
skills and capacity to deliver objectives.
Budget Control: Track and manage project budgets, ensuring financial discipline and
timely reporting of variances.
Risk Management: Identify, assess, and mitigate risks, assumptions, issues, and
dependencies: maintain RAID logs and escalate as needed.
Reporting: Produce accurate, timely reports on progress, risks, and benefits realization
for governance forums.
Change Adoption: Facilitate training, communications, and process updates to embed
new issuing capabilities into BAU operations.
Influence & Advisory: Advise stakeholders on complex issues, contribute to policy
development, and influence decision-making for transformation projects.
Leadership: Demonstrate LEAD behaviours—Listen & be authentic, Energise & inspire,
Align across the enterprise, Develop others.
Risk & Control: Take ownership for managing risk and strengthening controls within
project scope; develop new policies/procedures where needed.
Collaboration: Work closely with Product, Technology, Operations, and Risk to ensure
alignment with business strategy.
Analytical Expertise: Perform complex analysis of data and operational impacts.
develop creative solutions to meet transformation goals.
Communication & Influence: Communicate complex and sensitive information clearly.
influence stakeholders to achieve outcomes.
Team Development: Set objectives, coach team members, and contribute to performance and reward decisions.
Required Experience:
• 6–10+ years in Project Management with experience in transformation initiatives.
• Strong understanding of card issuing lifecycle: BIN management, tokenization
(VTS/MDES), EMV, 3DS/SCA, fraud/disputes, personalization, fulfilment.
• Proven ability to manage vendor delivery and scheme compliance (Visa/Mastercard
mandates).
• Familiarity with regulatory frameworks (PCI DSS, PSD2, FCA) and operational resilience
requirements.
• Experience in hybrid delivery (Agile + stage-gate) and large-scale change governance.
• Project management and governance.
• Payment's technology and integration (APIs, microservices).
• Risk and control frameworks.
• Vendor and stakeholder management.
• Tools: JIRA, MS Project, Power BI, Confluence.
• Certifications: PMP/Prince2, SAFe, ITIL.
• Experience with major processors (TSYS, Fiserv, Marqeta) and scheme mandates
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.