Job Specifications
Dynamics 365 CRM Developer
We are seeking a highly experienced Dynamics 365 CRM Developer with 10–16+ years of enterprise CRM and cloud development experience, bringing strong hands-on expertise across the Dynamics 365 and Power Platform ecosystem.
The ideal candidate has delivered end-to-end implementations across Dynamics 365 Customer Insights, Customer Service, and Sales, with a proven ability to build scalable, secure, and high-performing CRM solutions. This role is hands-on and technical, focused on development, customization, integrations, and automation within complex enterprise environments.
You will work closely with architects, product owners, and business stakeholders to translate requirements into robust technical solutions, while adhering to platform best practices and governance standards.
Key Responsibilities
Develop and customize Dynamics 365 CRM solutions for Sales, Customer Service, and Customer Insights
Implement plugins, custom workflows, custom actions, and business rules
Build and maintain Power Apps (model-driven) and enhance user experience through form and UI customizations
Configure and extend business process flows, security roles, and field-level security
Customer Insights & Data Engineering
Develop and support Customer Insights data ingestion pipelines
Implement data unification rules, segmentation logic, and calculated measures
Support real-time and batch customer analytics and insights delivery
Integrations & APIs
Build and maintain integrations using:
Dataverse APIs
REST/OData APIs
Azure Functions, Logic Apps, and Service Bus
Middleware / ESB platforms
Develop and consume custom APIs and ensure reliable data synchronization across systems
Troubleshoot and optimize integration performance and data consistency
Automation & Extensibility
Build enterprise automations using Power Automate, Azure Functions, and custom connectors
Develop reusable components and frameworks to support scalable CRM development
Support low-code/no-code solutions while ensuring enterprise-grade standards
AI, Analytics & Optimization
Implement AI-driven capabilities using AI Builder, Dynamics 365 AI features, and Azure Cognitive Services
Optimize CRM performance, data quality, and user adoption
Support analytics and reporting using Dynamics dashboards and embedded insights
DevOps & Governance
Participate in DevOps and CI/CD pipelines for Dynamics 365 and Power Platform solutions
Support ALM, solution packaging, environment management, and deployments
Follow governance, security, and compliance standards across environments
Required Experience & Skills
10–16+ years of experience in enterprise CRM development
8+ years of hands-on development experience with Microsoft Dynamics CRM / Dynamics 365