Job Specifications
Job Description, Day To Day, Education, Certification, Etc.
Location: Gary, IN
As a Field Service Technician, you will; represent the brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.
Here are some of the tasks that our field service technicians do each day:
Perform minor maintenance, repairs, and component replacement at the module level.
Maintains parts inventory and related records.
Provides status reports throughout the service repair.
Diagnose problems based on the information provided in the call and through the error logs on the ATM.
Responsible for ownership of customer issues until resolution according to SLA agreements.
Practices security safety procedures when working with ATM's and or within financial institution.
Complete specific Training and certifications.
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
The Field Service Technician Position May Require The Following
May require bending/squatting, walking/standing /sitting for prolonged periods.
May require prolonged travel based on your service area.
Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
You may be dispatched daily on a call-by-call basis or have a daily schedule.
You may be required to work on rotating shifts, nights, and or weekends.
Basic Qualifications
High School Diploma or equivalent 0-1 years of related experience.
Reliable transportation.
A smart phone to receive work orders on and access support documentation. Android or iPhone.
Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.
Required Availability, Experience, And Skillset
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
Must have a high level of personal integrity and work well with minimal supervision.
Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.
Preferred Qualifications
An associate degree is preferred.
Previous experience or similar equipment is preferred.
Will reimbursing mileage?: No
Provide location details – onsite or remote/virtual/hybrid (how many days per week in office? Please be as detailed as possible and include exact address if onsite/hybrid): 5 days a week running ATM service calls
Contract duration (estimate): 6 months
Will this position be contract to hire? If so, what is the salary range offers for this role?: Maybe
Any specific industry experience you are hoping this candidate to have?: Field service
List 3 most important skills/qualifications you MUST see in your candidates?: Reliable, trust worthy, dependable
providing laptop (Y/N): N
Visa holders permitted (Y/N): Y
Will this position support a government client/contract? (Y/N): N
Provide location details – onsite or remote/virtual/hybrid (how many days per week in office? Please be as detailed as possible and include exact address if onsite/hybrid): Remote Five Days
Contract duration (estimate): Six Months
Will this position be contracted to hire? If so, what is the salary offers for this role? No
Any specific industry experience you are hoping for this candidate to have? Field Service, Remote Work
List 3 most important skills/qualifications you MUST see in your candidates? Attendance, Communication, Integrity
providing laptop (Y/N): Y
Visa holders permitted (Y/N): N
Will this position support a government client/contract? (Y/N): N
Best Regards,
Vishal Sudan
About the Company
Charter Global drives IT innovation and advances business operations through a strategic combination of consulting, digital solutions, custom development, and skilled resources. By leveraging our expertise in Digital Cloud Transformation, Data Modernization, and Agentic Process Automation, we help organizations improve efficiency and adaptability. Serving a trusted client base of Fortune 1000 industry leaders with over 100 successful project implementations, our proven methodologies enable us to deliver advanced solutions in...
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