Customer Support Manager

Skills

Job Specifications

Company Description

At Beloform Craft, we believe that excellence is built through precision, creativity, and operational harmony. Our brand is rooted in craftsmanship and thoughtful execution, delivering high-quality products through well-structured and efficient store operations. We foster a professional, collaborative environment where attention to detail and continuous improvement are valued and encouraged.

Job Description

We are seeking a Customer Support Manager to lead and elevate our customer service operations. This role is ideal for a motivated professional who values structure, communication, and continuous improvement. The Customer Support Manager will oversee support processes, guide the support team, and ensure that every client interaction reflects the standards and values of Beloform Craft.

Responsibilities

Lead, organize, and support the customer support team to ensure consistent service excellence
Develop and implement efficient support workflows and service standards
Monitor customer interactions to ensure professionalism, accuracy, and satisfaction
Address escalated customer inquiries and resolve complex issues effectively
Collaborate with internal departments to improve service delivery and client experience
Track performance metrics and identify opportunities for operational improvement

Qualifications

Strong leadership and organizational skills
Excellent written and verbal communication abilities
High attention to detail and problem-solving mindset
Ability to manage multiple priorities in a structured environment
Professional demeanor with a customer-focused approach

Additional Information

Competitive salary ($47,000 – $51,000)
Growth opportunities within a stable and evolving company
Supportive and professional work environment
Skill development and leadership advancement
Full-time position with long-term career potential

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About the Company

At BeloForm Craft, we believe in the transformative power of architecture to shape the world around us. As an innovative and forward-thinking architecture firm, we are dedicated to crafting spaces that not only meet functional needs but also inspire and elevate the human experience. Know more

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