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Delta System & Software, Inc.
Business System Analyst (Agent Force, AI Agent , Salesforce Agents)

Business System Analyst (Agent Force, AI Agent , Salesforce Agents)

On site

Plano, United states

Freelance

26-01-2026

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Skills

Jira Salesforce

Job Specifications

Business System Analyst (Agent Force, AI Agent , Salesforce Agents)

Plano TX

Contract

Job Description:

General understanding of contact center workflow and IVR applications
Knowledge of Nice CXOne applications like Central, CX softphone, salesforce agents, CXOne reporting and dashboard and Omnichannel routing
IVR call flow experience.
Experience in working on projects with IVR call flow modifications to promote self service.
Hands on experience on REST API.
Experience on JIRA

About the Company

Delta System & Software, Inc. is one of the fastest growing IT service companies in the United States. We have presence in three country USA, Canada and India and expanding our operation in Middle East and Europe. We are leading providers of ERP, e-Business solutions and offering a full range of SAP Services from design through implementation, development, training and support. We provide high quality on-site and remote consulting services for growing enterprises worldwide and give them a significant competitive advantage. ... Know more