Job Specifications
About the Role
As the Partner Operations Manager II, you will serve as the go-to person for supporting vendor programs and lifecycle management. Your primary responsibilities will include customer support for complex pricing, quality assurance for teams, and/or deal registrations. This role also triages customer to the appropriate area to ensure satisfactory customer coverage.
What You'll Do
Act as the primary point of contact for supporting vendor programs and lifecycle management, serving as the go-to person for internal teams and external vendors.
Perform complex deal registration and customer support for complex pricing models.
Develop a deep understanding of vendor programs, including pricing structures, incentives, and promotions, and effectively communicate this information to relevant stakeholders.
Provide accurate and timely quotes to sales teams, ensuring competitiveness and alignment with vendor pricing guidelines.
May collaborate with sales teams to identify up-sell opportunities, leveraging your knowledge of vendor programs and pricing structures.
Determine lead times and delivery schedules based on product availability, build lead times, and other relevant factors, effectively managing customer expectations.
Apply pricing accurately and consistently, ensuring compliance with vendor agreements and policies.
May create renewal contracts, where applicable, and proactively manage contract renewals, ensuring timely execution and maximizing customer retention.
Foster and maintain strong relationships with multiple-tier vendors, acting as a liaison between the company and vendors, effectively managing communication, escalations, and issue resolution.
What We're Looking For
Post Secondary education in Business, IT, or related field preferred.
High School diploma required.
Proficient in executing instructions and requesting clarification.
Basic data entry and mathematical skills.
Effective communication skills, both written and verbal.
Ability to adjust to change and adapt as needed.
Comfortable working under stress and pressure.
Strong multitasking abilities.
Quick learner with proficiency in technology.
Basic level computer skills.
May be required to work shifts based on business needs.
Annual compensation offered will be based on several variables including geographic location, work experience, education and skills/achievements, and will be mutually agreed upon at the time of offer.
Hiring Salary Range $ 52,500.00 - $65,600.00 CAD
a propos du role
a titre de Gestionnaire des operations partenaires II, vous serez la personne ressource pour soutenir les programmes des fournisseurs et la gestion de leur cycle de vie. Vos principales responsabilites incluent le soutien aux clients pour les modeles de tarification complexes, l'assurance qualite pour les equipes et/ou les enregistrements de transactions. Ce role consiste egalement a acheminer les demandes des clients vers les equipes appropriees afin d'assurer une couverture optimale et satisfaisante.
Ce que vous ferez
Agir comme principal point de contact pour le soutien des programmes des fournisseurs et la gestion du cycle de vie, en tant que personne ressource pour les equipes internes et les fournisseurs externes.
Effectuer l'enregistrement de transactions complexes et offrir un soutien aux clients pour des modeles de tarification avances.
Developper une comprehension approfondie des programmes des fournisseurs, incluant les structures de prix, les incitatifs et les promotions, et communiquer efficacement cette information aux parties prenantes.
Fournir des soumissions precises et ponctuelles aux equipes de vente, tout en assurant leur competitivite et leur conformite aux lignes directrices des fournisseurs.
Possiblement collaborer avec les equipes de vente pour identifier des occasions de vente additionnelle, en tirant parti de votre connaissance des programmes et des structures de prix des fournisseurs.
Determiner les delais de livraison en fonction de la disponibilite des produits, des delais de production et d'autres facteurs pertinents, tout en gerant efficacement les attentes des clients.
Appliquer les prix de facon exacte et coherente, en assurant le respect des ententes et politiques des fournisseurs.
Le cas echeant, creer des contrats de renouvellement et gerer de maniere proactive les renouvellements, en assurant leur execution en temps opportun et en maximisant la retention des clients.
Entretenir des relations solides avec des fournisseurs de multiples niveaux, en agissant comme liaison entre l'entreprise et les fournisseurs, et en assurant une gestion efficace des communications, des escalades et de la resolution de problemes.
Ce que nous recherchons
etudes postsecondaires en administration, technologies de l'information ou domaine connexe (atout).
Diplome d'etudes secondaires requis.
Capacite a executer des instructions et a demander des clarifications au besoin.
Competences de base en saisie de donnees et en calcul.
Excelle
About the Company
We're TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We're 23,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we're a company that cares. We care about our partners, our co-workers, our investors and the wor...
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