Skills

Communication Leadership Problem-solving Sales Customer Service Team Leadership Organizational Skills

Job Specifications

Company Description

Tim Hortons stands as one of North America's largest restaurant chains and the leading brand in Canada. Known for its diverse menu, the company has become an iconic representation of Canada's food culture. Operating within the highly competitive quick-service restaurant industry, Tim Hortons showcases a powerful presence and scale across Canada. Joining Tim Hortons is an opportunity to contribute to a beloved brand and thrive within a workplace that values community and growth.

Role Description

The Assistant Manager role at Tim Hortons involves overseeing daily operations to ensure exceptional customer service and efficient store management. Responsibilities include supervising team members, managing staff schedules, ensuring adherence to quality standards, and addressing customer inquiries or issues promptly. This is a full-time, on-site role based in Winnipeg, MB, offering the chance to be part of a dynamic and supportive team environment. The Assistant Manager will also assist in achieving sales targets and ensuring smooth workflow.

Qualifications

Experience in team leadership, staff management, and mentoring employees to foster a positive and productive work environment.
Strong problem-solving and organizational skills combined with the ability to manage multiple responsibilities effectively.
Exceptional customer service and communication skills to create a welcoming atmosphere and handle customer inquiries or concerns.
Basic understanding of inventory control, scheduling, and operational efficiency within a quick-service restaurant environment.
Previous experience in food service or retail management is preferred.
Flexibility to work a variety of shifts, including weekends and holidays.
Completion of post-secondary education in business, hospitality, or a related field is an asset.

About the Company

Tim Hortons is more than a coffee shop - it's one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada's most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim ... Know more