Job Specifications
OneAdvanced uses ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, ITSM and ITOM.
We are hiring a ServiceNow Developer to join our ServiceNow Centre of Excellence, working alongside an existing developer to accelerate platform maturity.
Note - there is a requirement once per month in office (Birmingham) contractually this role would be hybrid
What You Will Do
You’ll play a key role in taking the ServiceNow platform forward, with responsibility across ongoing development, including:
Delivering intermediate to advanced ServiceNow development across ITSM, CSM and ITOM
Enhancing a platform transitioning from MVP to a scalable, enterprise-grade solution
Designing and deploying complex workflows, automation and catalogue items
Developing and maintaining platform components such as Business Rules, ACLs, UI Actions, UI Policies, and scripting
Supporting Customer Service and cross-functional teams across commercial, finance and services
Working with integration teams to support data flows from systems including Salesforce, CRM and ERP platforms
Managing deployments, releases, CAB activity and early-life support within a weekly delivery cycle
Creating and maintaining technical documentation and configuration standards
Monitoring platform performance and clearly communicating progress, risks and priorities
Contributing to continuous improvement and ServiceNow best practice within the Centre of Excellence
Essential Experience
What You Will Have
Proven ServiceNow development experience at mid-senior level
Strong hands-on experience with ServiceNow DevOps activities in a live, customer-facing environment
Experience working in agile delivery environments
Experience supporting ServiceNow integrated with multiple enterprise systems (e.g. Salesforce/CRM, NetSuite, ERP)
Strong understanding of ITSM processes and ServiceNow platform architecture
Ability to work independently while collaborating effectively with technical and non-technical stakeholders
Strong problem-solving skills and attention to detail
Excellent communication skills, with the ability to explain complex technical concepts clearly
Certifications
ServiceNow Administrator certification (required)
ServiceNow Implementation Specialist – ITSM or CSM (required)
Nice To Have
Experience with Performance Analytics
Reporting and dashboard development
Exposure to ITOM and CMDB optimisation in low-maturity environments
What We Do For You
Wellbeing that means something
26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
24/7 Employee Assistance Programme for confidential support
Private medical insurance for everyone, no medical-history exclusions
Financial Benefits That Have Your Back
Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
Income protection: up to 75% salary for 5 years if you ever need it
Grow your career with us
SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
Access to external training and apprenticeships
Making a Difference
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
ULEV car scheme with 1,000+ models
Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ES
About the Company
Founded in 2008 OneAdvanced has grown into of the UK’s largest providers of business software and services serving global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million FE learners across the UK, handle over 10 million wills, and so much more.
Powering the world of work. We power the world of work through our sector-focused software, that effortlessly gets the job done, giving you the freedom to focus on thriving for your customers and your people.
Our brand h...
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