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Prowess Software Services
Salesforce Commerce Cloud

Salesforce Commerce Cloud

Hybrid

Atlanta, United states

Freelance

15-01-2026

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Skills

Communication HTML CSS SQL Splunk Salesforce Monitoring Change Management Motivation HTML/CSS

Job Specifications

Job Title: Salesforce Commerce Cloud Tech Support lead

Location: Atlanta, GA

Duration: 6+ Months

2-3 days to office is mandatory

Job Description:

1. Monitor SFCC site uptime, scheduled jobs, OCAPI/API availability, order flows, and system logs.

2. Monitor SFMC (MCE & MCP) journeys, automations, email sends, API usage, and batch activity.

3. Acknowledge, categorize, and triage alerts from monitoring tools (New Relic, Splunk, CloudWatch, SFMC logs).

4. Perform first-level troubleshooting for email delivery issues, failed sends, HTML/CSS rendering problems, or basic SQL/automation failures.

5. Validate email deliverability: bounces, suppressions, spam indicators, and send logs.

6. Perform initial checks for REST API failures, authentication issues, or data sync gaps.

7. Escalate incidents to L2 with complete diagnostic information (logs, timestamps, payloads, reproduction steps).

8. Conduct post-deployment health checks for SFCC & SFMC environments.

9. Track all incidents through SLA-driven updates and ensure timely communication with stakeholders.

10. Follow incident and change management processes for ticket creation, updates, and approvals.

11. Interact with customers/business teams to gather initial details or clarify symptoms before escalation.

12. Demonstrate self-motivation, continuous learning, and the ability to perform monitoring tasks independently.

About the Company

At Prowess Software Services, we are your trusted partner for integration solutions. Our goal is to drive digital transformation through data, integration, and automation technologies. We have a team of certified integration consultants who can deliver critical solutions. Our top leadership come from Professionals Services where Certifications are important to the area of expertise we claim, most of our consultants have more than one certification in the integration products we support. Since 2016, we have grown to become a... Know more