Skills

Communication Python ServiceNow Training Architecture Linux Oral and Written Communication Software Development

Job Specifications

Site Reliability Engineer (SRE) – ServiceNow, Application Infrastructure

Duration: 1- Year Contract

Location: Montreal, QC

Hybrid Role: (Day 1 onsite onboarding; in-office presence 3x per week)

Role Overview:

The Application Infrastructure (AI) department is seeking a Site Reliability Engineer (SRE) to drive reliability engineering, operations, and customer support services for a large-scale ServiceNow SaaS implementation. This role reports to the Site Reliability Engineering & Operations Lead and involves delivering a range of SRE practices within a global team to ensure reliable, resilient systems with minimal operational overhead.

Key Responsibilities:

Deliver improvements to maximize system availability and performance through automation, operational tool development, problem management, and architecture reviews.
Troubleshoot ServiceNow issues and occasional on-premise capabilities in a Linux environment, collaborating to identify root causes and implement lasting solutions.
Implement observability practices, including metrics, logging, tracing, and alerting, to measure and maintain target reliability.
Participate in on-call rotation with global team (time-off in lieu system provided).
Understand and document ServiceNow instances and related dependencies.
Identify and prioritize technical debt impacting client satisfaction or operational efficiency.
Provide feedback on policies and procedures to enhance safety and efficiency.

Required Skills & Qualifications:

Minimum 7+ years of experience.
Expertise in at least one of the following:
Software development (e.g., Python)
ServiceNow administration or development
Strong oral and written communication skills.
Ability to build effective relationships and collaborate within a team.
Dependable and committed to client service.
Ability to respond appropriately during technical emergencies (e.g., outages).
Willingness to participate in on-call rotation.

Desired Skills:

ServiceNow administration or development experience (can be acquired on the job with training).

About the Company

Experts on financial regulatory & compliance, business analysis, project Implementation and delivery for Corporate and Investment Banking, Asset management clients Firm headquartered in New York with activity in New York, California, India, UK and Middle East Emphasize on implementation and delivery with focus on operational excellence Our teams of experts roll up their sleeves and are recognized for working alongside our clients and regulatory bodies to deliver organizational changes Know more