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Marlin Selection Recruitment
Senior Salesforce Developer

Senior Salesforce Developer

On site

New york, United states

Senior

Full Time

19-01-2026

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Skills

Communication Salesforce Customer Service Analytics

Job Specifications

Role Overview

Senior Salesforce Developers will play a critical role in integrating Salesforce with the Contact Center ecosystem, enabling enhanced agent experiences and real-time customer insights. The focus will be on Agentforce Voice, Service Cloud, and deep Genesys Contact Center integration.

Key Responsibilities

Lead and deliver Agentforce Voice deployments integrated with Contact Center platforms

Design and implement Salesforce Service Cloud solutions supporting customer service workflows
Integrate Salesforce with Genesys Contact Center for voice, routing, and agent enablement
Configure and optimise Salesforce SRMEA (Service, Reporting, Metrics & Analytics)
Collaborate with business, product, and contact center teams to enable a 360° customer view
Ensure scalable, secure, and high-performance Salesforce solutions aligned to enterprise standards

Required Skills & Experience

Strong hands-on experience as a Senior Salesforce Developer
Proven Agentforce Voice deployment experience
Solid background integrating Salesforce with Genesys Contact Center
Deep expertise in Salesforce Service Cloud
Experience with SRMEA, reporting, and service analytics
Strong stakeholder communication and POD-based delivery experience

About the Company

Marlin Selection was established to offer personal tailor-made solutions for recruitment within the Financial Services and Commodities industry. We recruit for Investment Banks, Oil Majors, Commodities Trading Houses and Asset Management firms. We specialise on the life cycle of a trade from origination to settlement and typical roles include: Marketing Sales Operations Origination Product Control Trade Control Risk Scheduling Settlements Trading Know more